Customer Service Representative

Job Summary
This position will create orders from Purchase Orders and orders relative to Contracts via email and Salesforce including problem resolution. All orders are processed in SAP.

Key Characteristics

• Strong customer service
• Attention to detail and effective organizational skills
• Ability to manage and track multiple activities
• Ability to learn and apply policies and procedures to daily work
• Effective communication skills
• Professional interaction and collaboration with internal and external customers
• Sense of urgency

Duties & Responsibilities

• Process orders received via Salesforce review that information provided is correct and complete. Communicate with teams of any pending issues.
• Review purchase orders to ensure compliance with policies and procedures.
• Review all online orders remove blocks and make sure the order is created correctly.
• For vendor items create material numbers in SAP.
• Partner with plants and sourcing team for inventory status as needed.
• Accountable for all order management of orders entered including providing updates and tracking information to customers and relevant colleagues.
• Identify opportunities to improve efficiency and productivity.
• Other projects as assigned.

 

Qualifications :

Knowledge Skills & Abilities

• Problem-solving ability
• Ability to work under pressure in a fast-paced environment
• Strong analytical organizational and time management skills
• Strong interpersonal skills
• Strong verbal and written communication skills
• Strategic thinker and results-oriented
• Team player

Education & Experience
Required:

• 2 years order entry and order management experience
• 3 years Customer Service experience
• 2 years SAP experience or equivalent ERP system

Preferred:

•  Proficiency in Google Docs/Sheets and the ability to learn company and company specific computer applications.
• 1 year of Salesforce experience

Working Conditions

• Hybrid with 3 days/week in the office with Wednesday mandatory
• Full time in office is possible if preferred by employee
• Rare travel possible

Additional Information :

At Veolia we realize diverse teams make smarter decisions deliver better results and build stronger
communities. Were an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace. Because our people are our greatest assets we
also offer competitive compensation and benefits that include:
Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is
not an absolute but a guide and offers will be based on the individual candidates knowledge skills
experience and market conditions as well as internal peer equity. Depending upon all the preceding
considerations for the final selected individual candidate the offer may be lower or higher than the
stated range:
Medical Dental & Vision Insurance Starting Day 1!
Life Insurance
Paid Time Off
Paid Holidays
Parental Leave
401(k) Plan - 3% default contribution plus matching!
Flexible Spending & Health Saving Accounts
AD&D Insurance
Disability Insurance
Tuition Reimbursement

Disclaimer: The salary other compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time subject to applicable
law.
****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****
Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of VWTS and no fee will be due.

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

No

Employment Type :

Full-time