Project Leader

The Project Leader will be responsible for working with vendors and Independence staff across multiple areas to define and meet project requirements and operational KPIs.

Key areas of responsibility include planning, organizing, conducting, and leading projects that support vendor implementation, technology implementation, process & performance improvements, regulatory compliance, and the ongoing departmental business goals and functions.

The Project Leader will also analyze current policies and processes to identify gaps and areas for improvement; develop work plans and timelines; create policies, procedures, and reporting; facilitate meetings; conduct root cause analysis to identify and solve problems in support of the business.

Duties include:

Independently plan, manage, coordinate, and oversee project activities and daily operational functions to ensure that key goals and objectives are accomplished in keeping with established priorities, timeframes, and budgets.

Model business processes, identify process improvements, and develop workflow and/or system recommendations.

Develop and maintain knowledge documentation ensuring the most current information is available to the teams.

Partners to create and/or maintain policies, desk procedures, program descriptions and training materials to ensure that programs and processes can be efficiently and effectively maintained.

Recommends methods for accomplishing projects and develops/establishes work plans and schedules for each phase projects.

Organizes & leads meetings for projects and ongoing business activities, creates presentations, agenda and minutes. Ensures timely distribution of meeting minutes to team members as appropriate.

Identifies, manages, and tracks critical initiatives/ongoing action plans to improve performance and outcomes in key areas.

Implements planned performance monitoring and facilitates the production of regular performance reports.

Identify key gaps where formal action plans need to be developed, works with staff in barrier analysis, action plan development, implementation, and integration of activity into performance monitoring/reporting process.

Works as liaison to research and resolve escalated issues, ensuring that coaching/education is delivered timely.

Work with the Business Areas (training, workforce, provider network services, claims, knowledge management, quality, product development, et al) and vendor to ensure best practices are implemented and maintained for efficiency and performance.

Develops and maintains effective business relationships with core areas within the organization and represents the business on corporate workgroups, as assigned.

An undergraduate degree with a focus in business administration preferred or equivalent work experience. Minimum of three (3) years progressive employment experience in a health organization and demonstrated experience in management is required. Strong ability to utilize Microsoft office applications (Access, Word, Excel, PowerPoint, experience with Copilot preferred). Candidate must be able to work independently, manage multiple priorities effectively, and have excellent analytical, organizational and problem-solving skills. Proven ability to effectively interact and give direction to staff at all levels of the organization, including senior staff, is required. Excellent verbal and written communications skills are also required.

Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.