Service BDC Representative
OVERVIEW OF COMPANY AND POSITION
Family owned and operated for over 40 years, Bob Ruth Ford, Inc. is South Central Pennsylvania’s fastest growing dealership. As a Service Business Development Center Representative, you will be directly responsible for both contacting and following up with current service customers, developing new service business opportunities, and customer retention.JOB REQUIREMENTS (REQUIRED)
- A high school diploma or equivalent
- A valid Pennsylvania Driver’s License
- Managing a heavy flow of internet appointment leads
- Scheduling service appointments
- Answering inbound service calls
- A strong working knowledge of Microsoft Office products
- Well-developed time management and organizational skills
- Strong interpersonal and verbal communications ability, including demonstrated presentation skills and a professional demeanor
JOB REQUIREMENTS (PREFERRED)
- Experience using auto industry computer software and applications and ability to learn new software
- 1-2 years of telephone call center and/or customer service experience
- 1-2 years of inside/outside sales experience
JOB DUTIES
As a Service Business Development Center Representative, you will be directly responsible for both contacting and following up with current service customers, developing new service business opportunities, and customer retention.- Personally respond to phone calls and emails related to customer vehicle appointments
- Utilizing various communication methods to contact customer including phone call, text messaging, and email
- Managing a heavy flow of internet appointment leads
- Scheduling service appointments
- Answering inbound service calls
- Learning, understanding, and following call and email scripts.
- Managing/handling outbound communication including but not limited to:
- Recalls
- Declined RO’s
- Our Certified Maintenance Program
- Warranty Expirations
- Connected Vehicle Data
- Service Reminders
- Follow-up calls, texts to existing customers regarding their service experience
- Communicating with customers and other staff regarding the Service Buy Back Program
- Service Buy Back Program
Recommended Jobs
Potential Manager Remote Work
&##128188; What We Offer: Work from Anywhere: Design your own work environment — home office, café, or on the road. All you need is a Wi-Fi connection. Health Insurance Reimbursement: Your healt…
Direct Support Professional
Location: Willow Grove, PA 19090 Date Posted: 07/30/2025 Category: Residential Education: High School Diploma/GED One of our clients is seeking Direct Support Professionals (DSP) to provide…
Put Away
Job Description Job Description PUTAWAY ASSOCIATE JOB TYPE AND CLASSIFICATION: Full Time Hourly Non-Exempt JOB OVERVIEW: MAC.BID buys truckloads of customer returns and overstock produ…
Water/Wastewater Project Engineer
Job description: Water/Wastewater Project Engineer Position Type: Full Time Office: Warrington, PA Salary Range: $ 80,000 to $95,000 annually Responsibilities: Responsibilities in…
Bilingual Scheduling Coordinator
About Care & Help Choosing home care services in Philadelphia can be a difficult and uncertain decision. Care & Help Home Care, LLC is a trusted home healthcare provider within the Philadelphia ar…
PRN Cleaning Technician
Job Description Job Description Description: EARNING POTENTIAL UP TO $18 PER HOUR BASED ON EXPERIENCE! VARIOUS SHIFTS AVAILABLE! Do you like to clean and take pride in your work? If so, we n…
Epic Beaker Certified Consultant
Job Description Job Description Description: ABOUT US At e4health, we Empower Better Health. The e4health Team is on a relentless mission to care for those teams who care for others. We bri…
Life Insurance Position - State Farm Agent Team Member
Job Description Job Description Benefits: Bonus based on performance Competitive salary Paid time off Remote Life Insurance Specialist Licensed | Prior State Farm Experience Preferred…
Jr. Assembly Technician
Job Description Job Description Trinity Axis Inc., an early-stage company headquartered in Harleysville, Pennsylvania, is currently recruiting for a Junior Assembly Technician. The Company cre…
Morning Shift for 6am/8am (18+)
Job Description Job Description Job Posting: Team Member We are currently seeking Team Members for our McDonald’s restaurants! It's time you worked for someone who will give you the tools to…