Call Center / Benefits Customer Service Representative

Job Description

Job Description

Call Center / Benefits Customer Service Representative

**Must reside within 2 hours of Pittsburgh, PA US 15222 as there may be limited occasions where coming on site is needed including 1st day orientation on site to pick up equipment before transitioning to a remote setting

Ready, set, go. Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as a Virtual/Remote Benefits Customer Service Representative at a premier client near San Diego, CA. We’re here every step of the way to help you and your career be the best it can be.

Duration: Contract, starting in August or September, most roles go through end of December but there is potential for extension

Title: Virtual/Remote Benefits Customer Service Representative
Location: San Diego, CA. (Must live within 2hr radius of Pittsburgh, PA US 15222)
Pay Rate: Training pay rates non-bilingual $16.50/hr for English Speaking; $17.25 per hour if fluent in Spanish

After 30 days - pay increases to: $18.00 per hour for English Speaking; $18.75 per hour if fluent in Spanish

Schedule: Weekdays only, no weekends (must be open to work between the hours of 8am - 7pm EST , will be scheduled 8 hours between this time) - schedule will need to be open to these hours, no accommodations can be made - extended hours can be until 11p as needed

Schedules are assigned with the business need of the service center as the primary determining factor but also may be impacted by physical locations, CSRs are asked to be flexible to work within the core hours of operation for the assigned service center location (including extended hours) ** extended hours apply during very busy season - open enrollment time and depends on the client assigned. You would generally know by the 2nd week which client you are assigned - this typically lasts during the annual enrollment, 1-2 weeks

Onboarding training hours will differ from the CSRs ongoing shift. Once assigned to clients, the CST will be scheduled between 32-40 hours weekly and will have the same availability as the client hours, schedules are not guaranteed and are subject to change based on business need

Why Join Us:
Join the Kelly® Professional & Industrial team for an exciting opportunity as a Virtual/Remote Benefits Customer Service Representative. Work from the comfort of your home with a premier client near San Diego, CA. We support your career growth every step of the way.

What’s a typical day as a Benefits Customer Service Representative? You’ll be:
- Build rapport quickly and respond to plan participants with compassion via phone, email, and instant messaging.
- Customize your service approach to accommodate various communication styles and maintain professionalism during challenging interactions.
- Handle confidential information with utmost sensitivity and adhere to HIPAA and Data Privacy laws.
- Maintain accurate call and case notes in a professional manner.

This job might be an outstanding fit if you:
- High School Diploma or GED required.
- Previous experience in customer service preferred.
- Strong attention to detail, ability to multitask, and organize work effectively.
- Proficiency in Microsoft Office and ability to manage multiple computer windows simultaneously.
- Typing speed of at least 30 words per minute.
- Comfortable working in a virtual environment within a 2-hour radius of San Diego, CA (Mission Valley area).

Perks:
- Virtual/Remote position.
- Competitive hourly pay.
- Access to Kelly perks.

Apply Now: Bring your enthusiasm and explore what’s next for your career. Company Description

Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.

Since inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Company Description

Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.\r\n\r\nSince inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.\r\n\r\nKelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.