Team leader

What you need to know:

The Programs Team Leader is the Senior Program staff member responsible for the achievement of division and program specific business plan and overall profitability objectives for each assigned Program and Program Administrator. As a Program Team Leader, you will be expected to:

• Manage one (1) or more assigned Program Managers
• Oversee all PA negotiations including:
  • Annual business plan: including approving plans for rate, new business growth, and retention
  • Profit Sharing Agreement
• Monitor and ensure rating and pricing adequacy of the Program.

• Manage risk appetite and reinsurance (treaty and facultative) strategy within parameters set by Global Underwriting and Reinsurance Officers.
• Implement, manage and ensure accuracy of aggregation strategy which has been set by the Program Division Head.
• Participate in Underwriting Quality Reviews.
• Oversee all Stewardship meetings for assigned Programs.
• Identify products to round out existing portfolios and provide upsell opportunities, building incremental enhanced products for clients.
• Incorporate data and analytics for use to closely manage all programs and position each to achieve their profitability objectives.
• Negotiate and manage profit sharing arrangements.
• Review PM’s assessment of authority delegated by the Program Administrator to the underwriters assigned to our program(s)
• Conduct due diligence / onboard new program opportunities.
• Conduct skill assessment and identify training needs for assigned Program Managers. Ensure skill sets are updated on a regular basis to determine strengths and opportunities to increase knowledge by industry and LOB.
• Perform bi-annual and annual staff performance reviews. Identify & communicate any deficiencies, create development plans as necessary and implement.
• Relationship Management of one (1) or more Program Administrators including overall profitability of the Program Administrator and the underlying Program(s).
• Work with Management at the PA, to identify training opportunities at the PA level to enhance their underwriting’s staff with respect to the line of business applicable to the Program to by guide Program Administrators in their execution on risk selection, pricing, coverage terms and conditions in a manner that are aligned with authorities granted by AIG.
• Work with the Product Line Officers, to address specific line of business challenges the Program may be experiencing to improve profitability
• Identify trends in the program profiles, suggest & implement appropriate measures by LOB in order to protect the portfolio and AIG from adverse exposures.
• Demonstrate understanding of changes occurring within the industry and how each LOB will be impacted through clearly articulated recommendations for actions during the account referral process.
• Execute and manage Program Administrator underwriting authority through file reviews, UQR Audits and Stewardship meetings to ensure that AIG’s underwriting expectations are met and they are aligned with program business plans.
• Handle account referrals that exceed the Program Manager’s & Program Administrator’s Authority, document and retain per Division requirements; identify PM training opportunities.
• Participate in insurance & industry specific association training/meetings to enhance knowledge by class of business to stay current with industry specific market trends as it pertains to assigned Program(s) and attend joint participation in external conferences, trade shows, etc.
• Collaborate with Actuarial, Accounting, Claims, Operations, Program Development, Risk Management and Underwriting as necessary.
• Responsible for Budget and P&L for the assigned Program Portfolio to achieve target profitability.
• Oversee the implementation of new programs assigned to you including coordination with Operations, IT and other non-program areas.
• Work with the Product Development team to address needs for policy form enhancements, rule and rate changes identified and discussed with the Product Line Officers.
• Develop and provide superior customer service and maintain strong working relationships with Program Administrator(s) to sustain profitability of their portfolio through regular on-site visits, conference calls, etc.

What we’re looking for:

• 10+ Years of Commercial Underwriting Experience focused on Multi Line Package portfolio management, with strong working knowledge of core lines of business: GL, Auto, Umbrella, Property.
• Proven skills in each of the following areas: Underwriting, Marketing, reinsurance, and Portfolio Management.
• Ability to manage both internal staff and external business partners using strong communication, relationship management, organizational and analytical skills.
• Ability to negotiate and manage external business partners toward achievement of mutually agreed upon business plan objectives.
• Working knowledge of ISO products: rates, rules and forms.
• Working knowledge of Admitted and Non Admitted product execution.
• Proven understanding of manuscript, admitted form language and policy coverage analysis
• Demonstrated ability to understand and work with analytical tools, reports, operating platforms and other technology made available to help manage to a profit.
• Ability to work in dynamic, rapidly changing environment, adapting to changing requirements and collaborating with a wide range of colleagues to quickly deliver solutions
• The following applies to each Program employee:
• Willingness to be flexible, learn on the job
• Maintain a can-do attitude
• Highly motivated and results-oriented, proven creative problem solver
• Very strong verbal and written communication skills

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

AIG reserves the right to conduct a criminal background check, tailored to the requirements of a job, after a conditional employment offer is made. Unless otherwise required by law, AIG does not automatically exclude any applicant with a criminal conviction for a job or class or jobs. For more information about Philadelphia law specifically, copy and paste the following link within your browser:

Functional Area:

UW - Underwriting

Risk Specialists Companies Insurance Agency, Inc.