Assistant General Manager

Position Summary

The Assistant General Manager (AGM) supports daily business operations across both retail and kitchen environments. This role bridges front-of-house, back-of-house, and administrative coordination to ensure consistent execution, strong team accountability, and smooth day-to-day operations.

This is a hands-on leadership role in a small-format space where organization, clarity, and follow-through are essential.

You will be joining our team prior to our opening, working our General Manager to:

• Support in building grocery SOPs (opening/closing, food safety, prep, service flow)

• Ensure compliance with ServSafe and local health department standards

• Support daily service execution in a compact, high-efficiency environment

• Train and supervise grocery staff under the General Manager and Workforce Director

• Model professionalism, accountability, and calm leadership under pressure

• Create a culture rooted in standards, structure, and mentorship

• Join a dynamic team in a start-up based culture, taking on roles to execute a vision for a

Key Responsibilities

Daily Operations

• Support overall daily store operations (retail + prep kitchen coordination)

• Assist with opening and closing procedures across departments

• Ensure policies, workflows, and service standards are consistently followed

• Monitor cleanliness, safety, and presentation of the entire space

• Support inventory coordination and purchasing between retail and kitchen teams

• Support payroll, admin, and compliance standards with the General Manager.

Team Leadership & Accountability

• Supervise hourly staff during shifts

• Reinforce operational expectations and performance standards

• Support scheduling coordination and shift coverage as needed

• Assist in onboarding and training of new team members

• Address minor operational issues in real time and escalate when appropriate

Administrative & Systems Support

• Support documentation, compliance tracking, and operational checklists

• Ensure temperature logs, sanitation logs, and required reporting are completed

• Partner with the GM and leadership team to maintain alignment between culinary and retail operations

• Help prepare for inspections, audits, or internal reviews

• Support with payroll and timesheets

• Maintain inventory standards and cleanliness.

• Provide an exceptional customer experience

Qualifications

Required

• 3+ years of supervisory experience in retail, food service, grocery, or fast-casual environments

• Experience managing shifts and enforcing operational standards

• Strong organizational and communication skills

• Ability to work in a small, fast-paced, high-efficiency space

• Comfort with hands-on leadership (not office-based management)

Preferred

• Experience in mission-driven or community-centered organizations

• Experience working in environments with workforce training or entry-level staff

• ServSafe certification (or willingness to obtain)

Compensation & Benefits

• Full-time, hourly position

• Competitive hourly rate based on experience

• Benefits package available

• Opportunity to help launch and stabilize a community-focused retail + food concept

Who You Are

You are steady, organized, and solutions-oriented. You understand that small spaces require strong structure. You are comfortable holding standards, supporting leadership decisions, and ensuring consistent execution across teams. You bring maturity, accountability, and operational clarity to every shift.

Application: