Senior director - operations

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

PRIMARY DUTIES AND RESPONSIBILITIES:

Governance and Oversight

• Develop and implement an Adaptive Governance Framework to ensure effective oversight of digital transformation efforts and enterprise-wide initiatives.
• Establish escalation protocols and provide decision support to resolve complex challenges and ensure alignment with strategic goals.
• Drive E2E Transformation Oversight, ensuring all initiatives are integrated, aligned, and delivering expected value.

Strategic Alignment and Collaboration

• Lead the creation and maintenance of the Digital Transformation Playbook, serving as a guide for consistent and effective execution of transformation efforts.
• Ensure Strategic Alignment of initiatives across business units, leveraging insights to drive enterprise-wide success.
• Foster Communication & Collaboration across teams and departments, ensuring transparency and teamwork.
• Build Enterprise Transformation Awareness through consistent messaging and engagement with stakeholders.

Performance Monitoring and Insights

• Oversee OKR / KPI Monitoring for transformation initiatives, ensuring progress is tracked and outcomes are optimized.
• Facilitate Insights Sharing across teams to promote innovation, learning, and continuous improvement.

Operational Excellence

• Manage Funding pools to ensure resources are allocated efficiently and align with organizational priorities.
• Orchestrate the Business Management System, ensuring processes and routines are streamlined, efficient, and scalable. Drive Sustainability of Efforts, embedding best practices and long-term value into transformation initiatives.
  

Organizational Change Management (OCM)

• Provide OCM Support to ensure successful adoption of change initiatives across the enterprise.
• Lead efforts to mitigate resistance to change and ensure teams are well-prepared for new processes and systems.

Qualifications

• Bachelor’s degree in Business Administration, Organizational Development, or a related field; Master’s degree preferred.
• 10+ years of experience in strategic integration, digital transformation, governance, or related leadership roles.
• Proven track record of driving large-scale transformation initiatives and delivering measurable outcomes.
• Proven experience in leading and implementing product operating model and agile delivery methodologies to drive efficient, iterative, and customer-focused outcomes.
• Expertise in business management systems, OKR/KPI monitoring, and funds management.
• Strong communication and collaboration skills, with the ability to engage and influence stakeholders at all levels.
• Experience in Organizational Change Management and leading cross-functional teams through change.

Key Competencies

Strategic Thinking: Ability to align transformation initiatives with organizational priorities and long-term goals.

Leadership: Proven ability to lead and inspire teams to deliver impactful results.

Problem Solving: Strong decision-making and problem-solving skills, particularly in complex, enterprise-level scenarios.

Collaboration: Exceptional ability to build relationships and foster teamwork across diverse groups.

Adaptability: Comfortable navigating ambiguity and driving initiatives in dynamic environments. Resilient under pressure, with the ability to manage competing prioritiesand deliver results in fast-paced, high-stakes settings.

Governance: Expertise in designing and implementing governance frameworks that ensure alignment, accountability, and measurable outcomes. Ability to establish andrefine governance cadences to drive strategic focus and decision-making across transformation efforts.

Insights-Driven: Ability to leverage data and insights to inform strategy and decision-making.

Presentation and Communication: Expert-level PowerPoint skills, with the ability to craft compelling presentations that communicate complex ideas clearly andeffectively to executive stakeholders. Strong written and verbal communication skills, with experience presenting to senior leadership and executive audiences.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit

Full time

Salary Range*

$156,300 - 241,010

• This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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Affiliated Companies:

Affiliated Companies: AmerisourceBergen Services Corporation