Collision Center Estimator

Thornton Automotive Dover, a state-of-the-art and I-CAR Gold Class certified collision center, is seeking a skilled and customer-focused Collision Estimator to join our family-owned and operated team. For over a quarter-century, we have been a trusted name in the Dover, PA community, delivering exceptional workmanship and building strong customer relationships.

As the face of our collision center, you will guide customers through the repair process with professionalism and empathy, ensuring a smooth and transparent experience.

Your responsibilities will include:

• Thoroughly inspecting damaged vehicles to create accurate and comprehensive repair estimates.
• Communicating effectively with customers, technicians, and insurance adjusters to coordinate repairs and manage expectations.
• Maintaining accurate records and handling all necessary paperwork for repairs and insurance claims.
• Ordering necessary parts and materials using estimating software like CCC One.
• Performing final quality checks on repaired vehicles to ensure they meet our high standards.

The ideal candidate will have:

• A minimum of 2 years of experience in collision repair or a similar estimating role.
• A valid PA State Appraiser's License (required).
• Proficiency with collision estimating software.
• Exceptional communication, interpersonal, and customer service skills.
• Strong critical thinking and time management abilities in a fast-paced environment.
• A team-oriented attitude and a high level of professionalism.
• ASE certification or other industry certifications are a plus.

Why join the Thornton Automotive family?

• State-of-the-Art Facility: Work in our modern, well-equipped, 30,000-square-foot collision center.
• A Commitment to Quality: We're an I-CAR Gold Class certified shop, focused on providing the highest quality repairs.
• Team-Oriented Culture: We believe in a positive and collaborative work environment.
• Growth Opportunities: We support our team members with continuing education and ongoing training.

If you are a detail-oriented professional with a passion for the automotive industry, we want to hear from you! Apply today to join the trusted team at Thornton Automotive Dover.

To apply, please submit your resume to [email address] or visit us in person at:
Thornton Automotive Dover
3885 Carlisle Rd.
Dover, PA 17315

The Thornton Family of Dealerships is your one-stop-shop for all things automotive. As a family-owned and operated business serving the York/Lancaster/Harrisburg areas, we’ve been in business for over 30 years building valued, long term customer relationships. For all of your automotive needs, whether to purchase, service or repair your vehicle, visit our Thornton Dover location. We are committed to ensuring that you Drive Home Happy!!