Asst Tech Support Specialist
Full medical, dental, vision coverage
Paid time off
12 Paid Holidays
Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
A generous retirement plan and so much more! Salary Range: $35,600 - $50,000
A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source. Position Summary
Under supervision the Assistant Technology Support Specialist provides high-quality customer service and computer-related technical support as the initial point of contact for support related inquiries from the Temple community including but not limited to students, faculty, staff, parents and guests. Primary responsibilities include utilizing excellent customer service and technical skills while collecting essential information and troubleshooting reported issues by phone, in person or electronically. Interactions must be documented in detailed support tickets as assigned. This role also includes administrative duties including greeting and checking in walk-in clients and assisting with Owlcard Services at the Technology Support Center. This person will ensure that calls/requests for assistance received through assigned call center queues are answered and documented. The ideal candidate will utilize top notch customer service skills to collect and document caller inquiries and route to appropriate support queues as assigned. As needed, they may review documentation for correctness prior to release to supported university constituents or actively participate in the testing and evaluation of applications for upcoming new platforms as assigned. This position is primarily a five-day position during the Fall and Spring semesters, typically covering Mondays through Fridays 8 a.m. - 5 p.m. During high-volume periods, summer sessions, and intersessions, hours/days may vary; flexibility is required. Performs other duties as assigned. Job Details
* This position requires the following background checks: Cash Handling and Personally Identifiable Identifiable Information background check.
* This position is 100% On-Site Required Education and Experience
* Associate's degree
* At least one year of directly related technical experience.
* Experience with technical troubleshooting, customer service, and/or POS ticket management systems.
* An equivalent combination of education and experience may be considered. Required Skills and Abilities
* Knowledge of PC and MAC configuration, troubleshooting and software installation.
* Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, Teams, and basic related hardware.
* Familiarity with mobile operating systems.
* Outstanding customer service, in-person and telephone skills, along with the ability to interact with a diverse group of students, faculty, and staff.
* Ability to interact with others through both oral and written communications.
*Excellent analytical skills along with demonstrated keyboarding and writing skills.
* Ability to utilize a digital camera and printing hardware upon appropriate training.
* Working knowledge of use of computers and basic related hardware.
* Ability to work evenings and/or weekends as needed. Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status. Compliance Statement : In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact. Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: You may request a copy of the report by calling Temple University's Department of Public Safety at 215-204-7900
Recommended Jobs
Locksmith/Carpenter/Mason - Einstein Main - Full Time
Job Details Locksmith/Carpenter/Mason - Einstein Main - Full Time Assists maintenance technicians in the performance of general repair, replacement or installation of equipment or facilities. Com…
Retail Associate
Job Description Job Description Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs …
NON-CDL Driver - York ME
Job Description Job Description Come join our team! As a school van driver, you will have the support of a dedicated, local management team and the training needed to perform your job safely, and…
Supply Distribution Specialist
Job Description Job Description Allied Personnel Services is seeking candidates for a Supply Distribution Specialist opening! This long term opportunity could lead to perm hire. Hours are 1st shi…
Director of Business Development
Job Description Job Description PDC Pharmacy specializes in providing high quality pharmacy services to agencies and families who serve individuals with intellectual disabilities. We pride oursel…
Delivery Driver
Job Description Job Description Delivery Driver The Delivery Driver checks all products for accuracy against quality standards and delivers products to customers in a safe, courteous, and time…
Project Construction Engineer
We are SB Thomas, a full-service construction management and project management firm, founded and built on a culture of excellence and integrity that informs everything we do. We are guided by the cor…
Inside Sales
Job Description Job Description NOW HIRING INSIDE SALES REPRESENTATIVE Coraopolis, PA | Temp-to-Perm Opportunity Mancan Staffing is currently seeking motivated candidates for an Inside Sale…
Plumbing Maintenance Technician
Job Description Job Description About the Role: As a Plumbing Maintenance Technician, you will be the face of our company, providing expert plumbing services to our valued residential customers.…
To Go Specialist
For this position, pay will be variable by location - plus tips Our Winning Family Starts With You! Check out these great benefits! ~ Flexible schedules to help you balance other life com…