Associate Release Manager

Role Overview
The Associate Release Manager is the logistical bridge between engineering innovation and operational stability. You will support client-facing operations by managing the deployment lifecycle for critical call center technologies. Your mission is to ensure that system changes are seamless, standards-compliant, and transparent to all stakeholders. Plans and coordinates technology releases and changes across the enterprise for multiple applications and various portfolio streams. Key Responsibilities
Release Planning & Strategic Partnering
• Collaborative Scheduling: Lead efforts to partner with development, QA, and business teams to build comprehensive release schedules and project milestones.
• Milestone Management: Track project health against the release calendar, specifically for call-center-critical applications like Genesys, Salesforce, and Custom Banking Portals.
• Portfolio Coordination: Ensure alignment across various portfolio streams to prevent overlapping changes that could impact call center uptime.
Quality Assurance & Standards Governance
• Compliance Checks: Perform rigorous quality checks on change releases to ensure all processes strictly follow enterprise standards, banking guidelines, and ITIL best practices.
• Success Documentation: Create and maintain Deployment Plan Success Guides. These serve as the "pre-flight checklist" for segments and projects to ensure high success rates during execution.
• Risk Mitigation: Identify potential "conflicts" in the release plan (e.g., updating the IVR at the same time as the CRM) and propose mitigation strategies.
Guidance & Stakeholder Reporting
• Cross-Functional Support: Provide tactical guidance to cross-functional teams during the heat of change management and release projects.
• Standardized Reporting: Run and distribute regular reports across lines of business and applications to keep key stakeholders informed on release status and system health.
• Communication Lead: Act as the "voice of the release," providing clear, jargon-free updates to both technical teams and business leadership.
Process Execution & Continuous Improvement
• Change Execution: Execute formal change management processes with precision, ensuring all approvals and documentation are in place before a "Go" decision.
• Escalation Management: Monitor releases in real-time and ensure proper escalation to senior leadership or engineering when unexpected issues arise.
• Process Evolution: Document opportunities for release management process improvements to make deployments faster, safer, and more automated. Required Qualifications/Skills

• Experience: 2–4 years in IT Project Coordination, Change Management, or Release Support (preferably in Fintech or Banking).
• Analytical Mindset: You can spot a missing "Success Guide" detail from a mile away.
• Communication: Ability to facilitate a meeting between a high-strung developer and a frustrated business owner with ease.
• Tech Savvy: Comfortable with Jira, ServiceNow, or similar Enterprise Change Management tools.
• Telephony & Routing: Genesys Cloud/Engage.

• Customer Relationship Management: Salesforce (Financial Services Cloud).
• Self-Service: IVR (Interactive Voice Response) logic and call flow mapping.
• Compliance: Call Recording systems and data redaction tools.
• Core Banking: Integration points for custom-built retail banking applications. Location: Pittsburgh, PA

About Techstra Solutions
Techstra Solutions helps leading organizations unlock the value of Digital and Talent Transformation. We combine business strategy, technology, and talent to guide clients through complex transformation journeys—from strategy through execution. We deliver our expertise through consulting, innovative staffing solutions, and software development, always focused on measurable outcomes and long-term impact.

Equal Employment Opportunity Statement

Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender,, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.