WORKING MANAGER/SUPERVISOR

Job Description

Job Description

At General Infomatics, Inc. we pride ourselves on providing program support, healthcare services, strategic technology solutions, and knowledge management to US government agencies worldwide, under standards of integrity, trust, and a commitment to excellence.

We are looking for a Working Switchboard Manager/Supervisor for a full-time position supporting the Department of Veteran Affairs in Erie, PA.

SUMMARY

The Working Switchboard Manager/Supervisor is responsible for the daily administration, supervising and training of switchboard personnel at the Department of Veteran Affairs in Erie, PA. Work includes, but is not limited to: Switchboard Service Coverage, Receiving Incoming Calls, Placing Outgoing Calls, Transferring Calls, Information Services, Emergency Calls and Alarm System Monitoring, Paging Systems,Reporting Equipment Failures, Directories, Rosters and Logs, Telephone Traffic Control Study, among others.

REQUIREMENTS

• Have at least one (1) year of telephone operator experience, of which six (6) months involved substantial responsibility for placing a variety of special long distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routing or performance information operator work which required knowledge of organizations
• Have six (6) or more months of experience supervising which involves organizing and controlling a staff
• Be capable of devising work methods, performing assignments, and arrange work schedules
• Can clearly communicate orally and in writing

SALARY AND BENEFITS

• Starting at $23 an hour and commensurate to experience and skill set.
• Health, Dental, Vision, and other ancillary benefits
• PTO and holidays

Come join our team!

We encourage our Veterans and Military Spouses to apply and self-identify during the recruitment process.

Please make sure your resume is accurate and updated when you apply for this job. As part of our recruiting process, we will ask applicants to authorize a thorough job verification. Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate.

General Infomatics (GI) is a minority-owned, Service-Disabled Veteran Owned Small Business (SDVOSB), headquartered in McLean, VA. We are ISO 9001:2008 Quality Management System (QMS) Certified.

Gold Hire Vets Medallion – Department of Labor

Member of the Military Spouse Employment Partnership – Department of Defense

Discover the Talent Program – Hire our Heroes – US Chamber of Commerce Foundation

Certified V3 (Virginia Values Veterans) Company – Commonwealth of Virginia

Equal opportunity/Affirmative action employer

Must be able to pass a US government security investigation and a thorough job verification.

Please make sure your resume is accurate and updated when you apply for this job. As part of our recruiting process, we will ask applicants to authorize a thorough job verification. Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate.