Sales Associate - The Ups Store at The UPS Store #6592

Job Description

Job Description

Job Title: Part-Time AND Full-Time Associates

Location: North Hills, PA

Reports To : Store Manager / Franchise Owner

JOB SUMMARY

We deliver world-class customer service to all retail customers by receiving and processing packages for shipment, printing, mailbox services, notary services, and other business-related tasks. Associates expertly advise customers by providing accurate information on our array of products, services, and best-value options exhibiting confidence by knowing best practices related to the industry.

Our ideal candidate shows a willingness to learn, contribute to a team, and develop strong sales & customer service skills. We are looking for friendly, genuinely helpful teammates that maintain a professional appearance. He or she must make an effort to learn all aspects of the business while working with a team in a fast-paced environment.

RESPONSIBILITIES/SKILLS

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Great listening skills
• Takes ownership of the customer's needs and offers viable solutions
• Active learner of product & service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices expertly and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or equivalent preferred
• Customer service and retail experience is a plus
• Excellent verbal, written communication and phone skills
• Strong computer and typing skills; experience in Microsoft Office and Adobe Suites is a plus
• Prompt, reliable, and responsible
• Able to lift 40+ pounds and stand for extended periods
• Availability to work flexible hours, including weekends
• Notary Public Commission (or willingness to obtain) is a plus

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