IT Support Technician

Responsibilities include providing a high level of customer service to various stakeholder groups within the school district. Additionally, technicians will be expected to provide stakeholders with solutions to solve their problems. This job requires strong interpersonal skills as well as sound knowledge of technology.

ESSENTIAL FUNCTIONS
1. Provide Tier One tech support by handling support calls, emails, and feature requests from stakeholders in the district
2. Be familiar with staff on a first name basis and being their advocate for technology
3. Respond to support tickets and issues dealing with hardware, software, and networking issues
4. Identify, troubleshoot, and resolve technology issues that arise
5. Assist new and existing stakeholders with software and hardware in their classrooms for student instruction
6. Help with the creation of technical documentation

GENERAL FUNCTIONS
1. Apply research and analytical skills to collect information, troubleshoot, and document issues
2. Demonstrate knowledge of Microsoft Office and Google Application suite
3. Demonstrated experience with Windows Server, Windows 10, Active Directory, and Group Policy
4. Demonstrated experience in networking protocols and hardware, including wireless technology and network security
5. Knowledge of database software packages utilizing SQ
6. Maintain regular attendance
7. Undertake special projects, reports, and any other duties as assigned

PERSONAL QUALIFICATIONS
Ability to manage work responsibilities and challenges in a fair, firm and equitable manner
Ability to recognize areas of concern relating to technology and to communicate information to the Director of Technology
Ability to work on multiple tasks and prioritize appropriately
Ability to work collaboratively with staff, communicate and problem-solve
Excellent verbal and written communication skills
Insatiable curiosity and a desire to continuously improve
Attention to detail Ability to adjust to changes in the work environment

PROFESSIONAL QUALIFICATIONS
High School Diploma required; Associate’s Degree preferred Previous experience providing customer and technical support – one year preferred