Product Manager, Digital Account Security
- Lead digital product management activities for a strategic fraud prevention product, from concept through scaled delivery
- Define and own the product vision, roadmap, and success measures for Digital Account Locks
- Plan, develop, and implement new digital capabilities, including requirements definition, market analysis, and phased delivery plans
- Partner with engineering, security, fraud, risk, and digital channel teams to deliver secure, compliant solutions at pace
- Drive discovery and ongoing optimization using qualitative and quantitative techniques, including client research, behavioral data, and experimentation
- Apply AI-assisted analysis and tooling to accelerate insight generation, prioritization, and decision-making in a security-sensitive domain
- Coach product teams on modern product management practices and ensure clear stakeholder communication and change management
- Identify, manage, and resolve production and implementation issues; lead escalations as needed to enable rapid delivery
- Contribute to business planning, prioritization, and special initiatives supporting digital security and fraud prevention objectives
What You'll Build
- A client-facing Digital Account Locks capability that enables immediate, self-service protection during suspected fraud events
- An initial MVP focused on high-risk transaction blocking, with a roadmap toward expanded account controls, step-up authentication, and fraud case integration
- A scalable platform that balances low friction for legitimate clients with high friction for bad actors, strengthening overall fraud prevention outcomes
Qualifications
Required
- Undergraduate degree or equivalent combination of training and experience
- Minimum of five years of related product management experience
- Experience leading complex, cross-functional initiatives involving technology, risk, and operational partners
- Strong analytical, communication, and stakeholder-management skills
- Demonstrated ability to operate effectively in ambiguous problem spaces
Preferred
- Graduate degree
- Experience in fraud prevention, security, identity, risk, or financial services
- Experience building zero-to-one or platform-style digital products
- Familiarity with applying AI-enabled tools or data-driven techniques in product discovery and delivery
Why This Role
Digital Account Locks represents a major investment in modern fraud prevention. This role offers the opportunity to shape a highly visible client capability, influence enterprise security strategy, and help define how AI-enabled product management is practiced in a regulated, security-critical environment.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
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