Inside Sales Associate

Threaded Screw Products is currently looking for a dynamic, motivated, quick learner, customer service focused individual to join our team with knowledge of fasteners. This is a customer facing role, where our inside sales representatives are the first point of contact. The role requires an engaging personality that can build rapport with our customer base via phone, email and face to face interactions. In building these relationships, we can use knowledge of our product offering and consultative selling to truly bring value to our partners. In addition, the ability to be resilient and resourceful is necessary to utilize all information available to answer inquiries and solve problems where the answer is not always clear. This is a rewarding position for those with a growth mindset and that genuinely enjoy working in a team environment. This position responds to customer's inquiries or complaints regarding the organization's products or services. Makes periodic calls to existing customers to determine satisfaction with the organization, products and services. Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate's problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Follows up, either verbally or in writing, to ensure customer satisfaction. Must be knowledgeable of the organization's policies, procedures, practices, products and services. Sales Representative - Inside Maintains sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products. Monitors competitive activity and trends. Keeps records and prepares reports on sales activities.

Responsibilities

• Order processing Executing all aspects of the sales function including order inputting Existing account management Relationship development Serve as primary contact with accounts Process purchase orders and requests for quotations Provide customers with product and delivery information Work closely with warehouse personnel to meet customers' requirements Provide accurate information regarding availability of in-stock items Obtain accurate information from vendors relating to shipment dates and expected date of delivery Monitor scheduled shipment dates to ensure timely delivery and expedite as needed Generate new and repeat sales by providing product and technical information in a timely manner Recommend alternate products based on cost, availability or specifications Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction

Qualifications

• Minimum 1 year experience High School diploma or GED equivalent, some college is a bonus The inside sales / customer service representative will work cooperatively with sales and other members of the company to grow existing customers, create new customers, increase sales while increasing customer satisfaction Prior sales experience preferred General Microsoft Office skills (Outlook, Excel, Word) Customer service skills Answering of phones and directing calls Good verbal skills - must be able to explain fairly technical parts information clearly Written skills - must be able to communicate via email effectively with customers Organizational skills Ability to multi-task

Benefits:

• Paid time off Profit sharing plan

Schedule:

• 8 hour shift Day shift Monday to Friday

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects. Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction. Detail-oriented -- would rather focus on the details of work than the bigger picture. High stress tolerance -- thrives in a high-pressure environment. Must be a quick learner of the fastener products we provide.

We offer competitive compensation. Additionally, we provide comprehensive training and ongoing professional development opportunities to support your success in this role. If you are a motivated individual with a passion for sales and a desire to work in a dynamic team environment, we encourage you to apply.

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year

Benefits:

• Paid time off

Shift:

• Day shift

Ability to Commute:

• Coatesville, PA 19320 (Required)

Ability to Relocate:

• Coatesville, PA 19320: Relocate before starting work (Preferred)

Work Location: In person