ServiceNow SPM Consultant

Join Verinext, a technology company that's not just keeping up with the future but actively shaping it. At Verinext, we firmly believe that work should be as enjoyable as it is rewarding. As a ServiceNow SPM Consultant, you'll be stepping into an environment that thrives on innovation and fun. Our team-oriented culture isn't just a buzzword; it's a cornerstone of our success. We're incredibly proud to have been recognized as a "Best Place to Work" by the Philadelphia Business Journal for 10 consecutive years.

Requirements

We are actively seeking a highly skilled and experienced ServiceNow SPM Specialist to join a Verinext client. This role requires deep expertise in ServiceNow CMDB and IT Operations Management (ITOM) and will play a key part in optimizing and evolving our business continuity and operational processes using the ServiceNow platform. The ideal candidate will collaborate closely with cross-functional teams to ensure IT services are aligned, integrated, and continuously improved across the organization.

Key Responsibilities

• Serve as a subject matter expert for ServiceNow CMDB and ITOM, ensuring data integrity, accuracy, and effective utilization.
• Design, enhance, and manage business continuity and operational processes within the ServiceNow platform.
• Analyze existing processes and procedures to identify opportunities for optimization, efficiency, and alignment with operational objectives.
• Facilitate education sessions, workshops, and discussions with stakeholders to improve understanding of ServiceNow capabilities and process interdependencies.
• Collaborate with cross-functional teams to ensure seamless integration and alignment of IT services across the organization.
• Evaluate how interconnected ServiceNow components function together and recommend innovative improvements to maximize value.
• Act as a strategic advisor rather than a traditional implementation lead, focusing on process refinement and evolution rather than net-new deployments.
• Document process flows, recommendations, and best practices to support long-term scalability and consistency.

Qualifications

• Extensive hands-on experience with ServiceNow CMDB and ITOM.
• Strong understanding of IT service management, operational workflows, and business continuity practices.
• Proven ability to analyze, refine, and optimize existing processes rather than solely implementing new solutions.
• Excellent communication and facilitation skills, with the ability to educate and influence technical and non-technical stakeholders.
• Experience working in cross-functional, collaborative environments