Sr. Specialist, Global Clinical Process Steward (Hybrid)

The Global Clinical Supply (GCS) organization is part of our company's Research Laboratories and is accountable for managing the end-to-end integrated clinical supply chain across our company's portfolio to enable the execution of any clinical trial using our company's assets. GCS supports more than 300 Phase I-IV clinical trials run in-house, over 400 outsourced or run by partners, as well as more than 300 of our company's ISS clinical trials. GCS is responsible for the planning, sourcing, labelling, packaging, warehousing, and delivery of clinical supplies to clinical sites in more than 60 countries, all in accordance with US and worldwide regulations, company policies, and Standard Operating Procedures.

The Business Process Stewards are an integral part of the clinical supply chain. They engage with the business and are responsible for ensuring the efficient execution of GCS processes by supporting the end-user community with the right solutions at the right time, with a strong emphasis on innovation and continuous improvement of the end-to-end processes. The Senior Specialist, GCS Process Steward, is accountable for assuring that clinical supply chain processes are clearly defined and documented with respect to physical and informational workflows, the roles and responsibilities of all stakeholders, building an SME network, and facilitating the use of enabling tools or technologies such as SAP.

The Process Steward Team members enable the business with the tools and data needed to best inform process health, driving increased effectiveness, efficiency, and consistency. Members are expected to remain actively engaged with User and Process Owner communities to ensure that processes perform as designed and meet both ongoing and evolving business needs. The scope of the role includes processes that facilitate our interactions with other stakeholder groups across the clinical development environment. The Global Process Stewards are responsible for our Research Division's SAP solution and provide global oversight of Process Development in GCS in areas such as Packaging Execution, Material Handling, Distribution & Logistics (Order to Cash), Planning, Source to Settlement/Tax/Finance, Trade Operations, ISO, Relationship Management, QA, and Compliance.

Primary activities include, but are not limited to:

• Lead the development and implementation of GCS processes that align with GCS short- and long-term objectives.
• Act as the overall knowledge expert of SAP and Global Business Processes for the assigned focus area.
• Drive business challenges to resolution with system solutions across our company's GCS.
• Support business case development (Enhancement Prioritization Management Form) and maintain the Demand Tracker for enhancement requests and prioritization.
• Drive business process standardization, implementation, and training on new processes.
• Ensure the integrity of a single global business process by reviewing SOPs and assessing process changes against system impact.
• Contribute to our company's GCS Global Process Steward Network, partnering with our Manufacturing Division Global Process Steward and COMET Functional Leads.
• Support tier management and escalations for transactional issue resolution.
• Collaborate with cross-functional teams to identify process-driven opportunities to improve business performance.
• Develop strong, trust-based, collaborative relationships to drive change and execute priorities with a diverse group of stakeholders.

Education & Experience :

• Bachelor's degree in Science, Engineering or similar field with 5+ years of relevant experience, or a Master's degree in Science, Engineering or similar field with 3+ years of relevant experience preferred.
• Hands-on SAP experience in supply chain modules is required.

Skills Include but not limited to:

• Ability to manage a diverse portfolio of projects and initiatives.
• Experience leading technical teams for solution implementation.
• Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely to both technical and non-technical audiences.
• Ability to collaborate effectively with cross-functional teams and external partners.
• Ability to accurately identify risks to issue resolution, project timelines, scope, or deliverables, and escalate accordingly.
• Demonstrated ability to develop strong, trust-based, collaborative relationships to drive change and execute priorities with a diverse group of stakeholders.
• 5+ years of experience in Supply Chain Logistics.
• 3+ years of experience with SAP.
• Results-oriented, with a proven ability to execute collaborative projects and develop subject matter expertise.

Preferred Skills:

• Working experience in projects or enhancements in any capacity.
• Experience in identifying and driving business requirements.
• Good understanding of logistics and distribution.
• Hands-on experience with business processes.

#eligibleforERP

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PSCS

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

The salary range for this role is
$114,700.00 - $180,500.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .

You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
Yes

Travel Requirements:
10%

Flexible Work Arrangements:
Hybrid

Shift:
1st - Day

Valid Driving License:
No

Hazardous Material(s):
n/a

Required Skills:
Adaptability, Adaptability, Business Case Development, Business Processes, Business Requirements Analysis, Change Management, Clinical Development, Clinical Supplies Management, Clinical Supply Chain Management, Clinical Testing, Clinical Trial Management, Cross-Functional Team Leadership, Customer Experience Management, Data Analysis, Good Manufacturing Practices (GMP), Interpersonal Relationships, Key Performance Indicators (KPI), Knowledge Management Systems, Management Process, Materials Requirements Planning (MRP), Medical Supply Management, Multi-Management, Project Management, Risk Management, SAP Consulting {+ 5 more}

Preferred Skills:

Job Posting End Date:
09/22/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R364057