Desktop Support Technician

Description

Service Request/Issue Handling:

• Monitor and respond quickly and effectively to requests received through the IT helpdesk

• Serve as the contact with users who need technical assistance via in person, phone, chat or email

• Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software

• Categorize and record reported queries and provide solutions

• Provide technical guidance to users on appropriate action(s) to take

• Identify and escalate situations requiring urgent attention

• Monitor issues from start to resolution

• Follow up with users to ensure completion and resolution of issues

Communicating with Users:

• Provide quick resolution and excellent customer service, both on-site and remotely

• Provide needed information on IT products or services

• Work through the problem-solving process with customers

Optimization:

• Inform management of recurring problems

• Stay current with system information, changes, and updates

• Write, edit, and revise training manuals for new and revised software and hardware

• Provide feedback on processes and make recommendations on areas for improvement

• Provide feedback or suggestions by customers to the appropriate internal team

• Identify and suggest possible improvements on procedures

Administrative Tasks:

• Track and route problems and requests and document resolutions in Service Now

• Clean up computers & other devices to prepare them for deployment

• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting

• Document internal procedures

• Train other staff members on troubleshooting and diagnosing problems

• Other project work as necessary

Level II:

• 3 years or more years of Helpdesk/Desktop and customer support experience

• Ability to perform RCA post-mortem write-ups as ebriefs for shared learning

• Familiarity with ITIL foundations

• Experience using IT tracking and ticketing systems (Service Now, Remedy, etc) preferred

• Experience with a variety of IT and Help Desk technologies, to include, VPNs, VMware, Microsoft Office 365 products, antivirus software, networking concepts, data backup and recovery, Exchange, Active Directory, Windows, etc preferred.

• Technical certifications that demonstrate advancing knowledge of our systems/services (A+, Network+, Security+, MCP, IAT or other cyber security certifications, etc) preferred

• Experience working with life safety monitoring systems preferred

Additional Skills & Qualifications

Service Now experience is a huge plus

Job Type & Location

This is a Contract position based out of York, PA.

The pay range for this position is $20.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in York,PA.

This position is anticipated to close on May 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.