Help Desk Analyst

Overview

We are seeking a detail-oriented and customer-focused Help Desk Analyst to provide technical support for business applications and end-user issues. This role involves assisting users with login problems, password resets, and troubleshooting application-related concerns while escalating tickets when necessary. Strong communication skills and the ability to work effectively in a team environment are essential.

Key Responsibilities

• Answer help desk phone calls and respond promptly to emails.
• Create and manage ServiceNow incidents for all phone and email requests.
• Escalate issues to staff members by assigning incidents to the appropriate technical resource.
• Perform computer repairs and install software/updates as needed.
• Assist technical staff with tasks such as acquiring data and running reports.
• Run daily reports and prepare them for delivery or internal mail distribution.
• Provide assistance with cable clean-up, installations, data center cleaning, and equipment moves.
• Troubleshoot business application issues and guide users through problem-solving steps.
• Research problems using technical databases and collaborate with team members to find solutions.
• Ensure systems operate correctly during changes, upgrades, and new product implementations.
• Communicate accurate and timely status updates.
• Track and report time spent on work activities.
• Follow established quality standards and complete assigned tasks.

Required Skills

• Strong verbal and written communication skills.
• Ability to work in a team environment.
• Experience with ServiceNow or similar ticketing systems.
• Basic knowledge of computer hardware and software troubleshooting.

Preferred Skills

• Familiarity with business application support.
• Experience in a help desk or call center environment.

Work Schedule

• Flexible shifts: 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM.
• Initial training will be on-site; telework available after training.

Job Type & Location

This is a Contract position based out of Harrisburg, PA.

Pay and Benefits

The pay range for this position is $14.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Harrisburg,PA.

Application Deadline

This position is anticipated to close on Nov 28, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.