Transportation Operations Specialist

DESCRIPTION OF EMPLOYER: Founded in 1901, Feeser’s, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region.  Feeser’s provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.
SUMMARY: The Transportation Operations Specialist will p rovide day-to-day operational support across inbound coordination, outbound routing/dispatch, and transportation administration. This position will provide ownership of standard operations procedures, dashboards, compliance tasks (including editing driver logs in line with FMCSA HOS/ELD rules), and frontline communications with drivers, customers, sales, and vendors.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Book, track, and report shipments; update ETAs and exceptions to stakeholders.
• Create and maintain SOPs/policies, ensuring safety/DOT and internal standards are current.
• Assist Inbound Coordinator with documentation, vendor appointment setting, and carrier communications.
• Maintain KPI dashboards and weekly/monthly performance packs.
• Provide administrative support to the Transportation Manager: reports, bids, cost analyses, and meeting preparation.
• Serve as trained backup for inbound desk and outbound routing/dispatch during absences/peaks.
• Edit driver logs in ELD platform and manage HOS compliance.
• Monitor driver tracking and telematics for location, safety events, DVIRs, and messaging.
• Strong phone/email skills to triage and resolve field issues with customers, drivers, sales, and vendors.
• Support food safety logistics with Operations/Quality Assurance.
• Serves as the first point of contact for all driver accidents, injuries, and incidents; gathers initial data and presents to Supervisor(s).

SKILLS REQUIRED:

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Strong analytical and problem-solving skills.

• Ability to function well in a high-paced and at times stressful environment.

• Knowledgeable in Microsoft office suite

QUALIFICATIONS & EXPERIENCE:

• High school diploma or general education degree (GED). (required)
• 1- 2 Years of experience in the transportation/logistics operations. (required)
• Demonstrated knowledge and understanding of modern TMS applications. (preferred)
• Working knowledge of FMCSA HOS/ELD and log editing. (preferred)

PHYSICAL REQUIREMENTS:

• Ability to physically stand, bend, squat, and lift equipment up to 100 pounds.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Moving about to accomplish tasks or moving from one worksite to another.
• Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust.
• Repeating motions that may include the wrists, hands and/or fingers.
• Low temperatures
• Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust.

Feeser's Food Distributors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All employment decisions are based on qualifications, merit, and business needs.