SERVER
Job Overview
Position Overview
As a server, you are the face of the guest experience. Your role is to provide attentive, informed, and efficient service while maintaining a sense of urgency in a high-volume environment. In our restaurant and beer hall, you must be able to juggle multiple tables, communicate effectively with the kitchen and bar, and contribute to a culture of teamwork, hustle, and shared responsibility.
Core Responsibilities
1. Guest Service & Table Management
- Greet guests within 60 seconds of being seated with energy and warmth.
- Present menus, make drink and food recommendations, and answer menu questions.
- Take accurate food and beverage orders and input them promptly into the POS.
- Perform quality checkbacks within 2 minutes of food delivery.
- Maintain awareness of guests’ needs and proactively offer refills or assistance.
- Thank guests sincerely and invite them back.
2. Running Food & Drinks – TEAM FIRST
- All food must be run immediately when ready—regardless of whose table it is.
- Check food ticket for accuracy and deliver food to the correct guests.
- Announce dish names and confirm dietary modifications when appropriate.
- Deliver drinks when ready, especially during high-volume service; assist bartenders as needed.
- Communicate with the kitchen if food sits longer than 1 minute without being picked up.
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