End User Support Specialist - Workplace Systems - 26-03677

End User Support Specialist – Workplace Systems

Location: Harrisburg, PA (Hybrid)

Type: Contract

Job Summary

"Navitas Partners, LLC" is seeking a detail-oriented and collaborative End User Support Specialist to manage and maintain shared and reservable workspaces across our facilities. This role involves working with floorplans, maintaining workspace data in a reservation system, coordinating with stakeholders, and supporting end users in effectively utilizing workplace systems.

Key Responsibilities

• Gather information from leads and stakeholders regarding shared and reservable workspaces.
• Collaborate with facilities and real estate teams to obtain floorplans, convert files, and apply room/workspace numbering and naming standards.
• Input and maintain floorplans and workspace data in the space reservation system.
• Conduct assessments of shared and reservable spaces with agencies and document findings.
• Enter and maintain accurate agency and user data within the reservation system.
• Train end users on using the space reservation system efficiently.
• Coordinate with Telecom, Video Conference, and Desktop teams to:
  • Maintain equipment inventories and track assets in shared spaces.
  • Install, program, and configure room scheduling panels.
  • Support projects to implement and enhance the space reservation system.

Required Skills & Qualifications

• 2+ years of project management experience in implementing or supporting space reservation systems.
• 2+ years of experience with space-reservation or room-booking systems (data entry, configuration, troubleshooting).
• Strong attention to detail and experience managing workspace and user data accurately.
• Ability to read, understand, and work with floorplans, including file conversions and applying room/workspace numbering standards.
• Excellent communication and interpersonal skills for engaging with stakeholders.
• Experience conducting joint assessments of shared or reservable spaces.
• Experience training and providing customer support to end users.
• Ability to collaborate effectively with IT teams (Telecom, Video Conference, Desktop).
• Familiarity with equipment inventories, asset tracking, and technical support for room scheduling panel installations.
• Commitment to improving data quality, documentation, and overall system accuracy.

Preferred

• Experience working with government partners, real estate, and facilities teams.
• Knowledge of general building construction and infrastructure design.

For more details reach at [email protected]

About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.