Client Care Manager

Position Overview

The Client Care Manager is a key leadership role responsible for managing the onboarding of new clients, conducting in-home assessments, coordinating care starts, and maintaining strong relationships with clients, families, caregivers, and internal teams. This position requires exceptional organization, strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment while balancing sales, service, and clinical responsibilities.

The ideal candidate is professional, compassionate, confident, and able to guide families through important care decisions while ensuring seamless service delivery.

Key Responsibilities

• Conduct in-home client evaluations and assessments, ensuring care plans are accurate, thorough, and compliant
• Sign on all new clients, clearly explaining services, expectations, and care options
• Confidently close the deal by identifying client needs and recommending appropriate services
• Track and monitor client hospitalizations, ensuring timely follow-up with families and internal teams
• Communicate hospitalization updates clearly and accurately to scheduling and leadership
• Maintain accurate, detailed, and timely client documentation and records
• Work closely with the Scheduling team to ensure smooth start-of-care and ongoing service continuity
• Serve as a primary point of contact for clients and families, building trust and rapport
• Handle difficult or sensitive conversations with empathy, clarity, and professionalism
• Demonstrate strong phone skills, managing a high volume of inbound and outbound calls
• Communicate effectively with individuals across generations and diverse backgrounds
• Ensure compliance with company policies, procedures, and service standards
• Collaborate as a team player, supporting office goals and contributing to a positive culture

Required Skills & Qualifications

• Exceptional organizational skills with strong attention to detail
• Excellent time management skills with the ability to prioritize competing demands
• Ability to work effectively in a fast-paced environment with frequent interruptions
• Strong verbal and written communication skills; professional and well-spoken
• Proven ability to communicate confidently by phone and in person
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Comfortable using databases, scheduling systems, and CRM platforms
• Ability to build relationships while maintaining professional boundaries
• Strong problem-solving and decision-making skills
• Collaborative mindset and commitment to teamwork

Preferred Experience

• Experience in home care, healthcare, social work, case management, or a related field
• Experience conducting client assessments or care planning
• Knowledge of senior care

Key Traits for Success

• Compassionate yet confident
• Professional and polished
• Detail-oriented and accountable
• Adaptable and solution-focused
• Ethical, trustworthy, and reliable
• Strong follow-through and sense of ownership

Why You’ll Love Working Here

• We’ve proudly served our community for over 25 years, providing care with integrity and heart
• Named an award-winning home care provider seven years in a row, reflecting our commitment to excellence
• We value teamwork, accountability, and mutual respect
• You’ll be supported by experienced leadership and a collaborative office team
• Your role truly matters—you’ll help families navigate important decisions and ensure clients receive exceptional care
• Join a company that values long-term relationships with both clients and employees

Please forward a cover letter and resume to: Stacie Witts, Director of Operations, [email protected] to be considered for an interview.

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have a valid driver's license?

Work Location: In person