Sales Administrator (Part-Time)

Job Description

Job Description

The Sales Administrator is responsible for learning all the administrative and order writing functions of the Sales Representative and the Logistics Manager and Sales positions and performing those tasks in support of the Sales Team.

Duties and Responsibilities:

· Provide timely and accurate support to the Sales Team

· Build customer, vendor, and transporter relationships

· Provide excellent customer service

· Report on sales calls and visits to VP and sales team as appropriate

· Attend Required Sales and Shipping meetings

· Respond to and Solve Customer Complaints

· Follow all appropriate Company Policies, Procedures, and Work Instructions

· Support Sales and Marketing efforts during Trade Shows or other events

· Establish and maintain continuous improvement (2 Second Lean), problem solving (KATA technique), and Root Cause analysis

· Maintain ISO 9001:2015 departmental standards

Qualifications:

· Experience in Customer service

· Understanding of the sales process and dynamics

· Professionalism, patience, and a "people first" attitude

· Strong customer service and interpersonal skills

· Strong communication skills, both written and verbal

· Works well independently and in a team environment

· Self-motivated, fast learner, exceptional problem-solving abilities

· Efficient multi-tasker in fast-paced, changing environment

· Proficient in MS Word, Excel, and Outlook

· Zoom, Skype, and MS Teams skills

· Experience with CRM and SAGE a plus

Working Conditions:

· In office work environment

· Occasional steel mill environment, PPE required (safety-sensitive)

· Occasional travel as needed for Trade Show or Customer support (weekends possible)

Physical Requirements:

· Ability to sit for extended periods of time

· Ability to occasionally stand or walk

· Ability to lift items (occasionally more than 10 lbs.)

· Various repetitive motions - typing, scanning, copying

Essential Job Functions:

· Learn all the required Company, Sales, and Logistics work instructions and perform accurately

· Accurately quote product pricing to customers

· Manage and respond to web-site inquiries and quote requests

· Work and communicate directly with Department and Logistics managers

· Obtain and provide freight quotes to Sales Team as needed

· Prepare shipments for invoicing

· Calculate product Lead Times

· Allocate Pos and pick sheets for shipping

· Research and understand galvanized POs timing for ship dates

· Understand and facilitate LTL and Full Load shipment process

· Scan invoices

· Assist VP of Sales as needed

Machines/Equipment used for Position:

· Computer/Scanning Equipment

· Laptop / Surface

· Fax/scan equipment

· Phone

· Personal or Rental Vehicle for travel

Other duties as assigned.

STARTING PAY - Between $17.00/hour.

The following incentives are also available:

• Bonus and production incentives
• Referral bonuses

ABOUT FRANKLIN INDUSTRIES

In 1901, Franklin Rolling Mill & Foundry Company was founded in Franklin, PA. Right in the middle of Steel Country, Franklin Industries is less than two hours from Pittsburgh, where Andrew Carnegie's steel empire ruled the steel industry in the early 20th century.

We're another two hours from Johnstown, PA, where the first steel rails for the railroad (our raw material) were made. Steel rails linked Chicago and New York together with high capacity rails creating America's manufacturing powerhouse.

Our families have made an honest living in quality manufacturing for generations and are proud to continue that great tradition.

NON-DISCRIMINATION STATEMENT

It is the policy of Franklin Industries to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.