Partner Delivery & Business Development Manager Analyst

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:
As a Partner Delivery & Business Development Manager, you will help ensure Fiserv’s service delivery processes and client interactions are top-notch. You will be responsible for supporting the Partner Delivery & Business Director in liaison with CardConnect agents to aid with solutioning, onboarding, activation, support and escalations for Integrations through the Agent partner channel.

Process includes multiple functions to support Agent partners with integrated solutions and partnerships.

This role involves contributing to the continuous improvement of service management practices, driving high client satisfaction, and ensuring seamless operations. The team focuses on enhancing client experiences and streamlining service operations for maximum effectiveness.

What you'll do:

• Lead the service management processes to ensure high-quality delivery and client satisfaction.
• Integration Station new partner support
• Production Support/ Existing Partner support
• Partner Activations/ Ops
• Introduction to integration station
• Various Partner support/ triage liaison with other support teams.
• Provide unparalleled white glove experience for our agent relationship and ISV

Experience you'll need to have:

• 2+ years of experience in incident and problem management
• 2+ years of experience in service delivery
• 3+ years of payments proven experience working with Agents/ISO/ISV and or Merchant Services in a customer facing role.
• Experience with both the business development and account management side of sales.
• Ability to travel 20%

Experience that would be great to have:

• Strong project management skills
• Familiarity with cloud technologies

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.