Customer Service Representative

Customer Service Representative

New Holland, PA

Bring your customer service skills to a team that values relationships and helps builders and contractors get the quality materials they need to build what matters.

• Connect and build trust with contractors, builders, and walk-in customers by listening to their needs and guiding them toward the best building supply solutions.
• Prepare accurate quotes for fencing, decking, and railing projects using standard pricing tools and product specs.
• Learn fencing, decking, and railing systems well enough to advise contractors on materials, options, and upgrades confidently
• Cultivate long-term relationships by providing reliable support and service that keeps customers returning.
• Collaborate with warehouse and purchasing teams to ensure every order is fulfilled on time and delivered correctly.
• Solve problems with care —address questions, concerns, and order discrepancies with professionalism and a focus on customer satisfaction.
• Add value by recommending complementary products and upgrades that enhance the customer's purchase experience.
• Thrive in a supportive, team-first culture where everyone works together to deliver top-notch service.
• Join a family-owned company guided by faith-based values of integrity, respect, and service.

Homestead Outdoor Products, a family-owned supplier of premium building supplies, including fencing, decking, and railing materials, is committed to delivering exceptional customer service and high-quality products. For years, we have supported homeowners and contractors across the region with expert consultations, reliable materials, and a collaborative, faith-based work culture.

We seek an enthusiastic and relationship-driven Customer Service Representative to join our dedicated team. In this role, you'll drive sales and ensure our customers have the best possible experience. If you're passionate about building relationships, achieving goals, and working with a team that values integrity, teamwork, and excellence, we'd love to hear from you!

Our Ideal Customer Service Representative:

• Experienced: 1-3 years of customer service or related experience. Familiarity with building materials and construction is a plus, but we are willing to provide training. Must have a high school diploma.
• Computer Skills: Proficient in Microsoft Office; experience with CRM software is helpful but not required.
• Strong Communication Skills: Excels in verbal and written communication with a focus on clarity and professionalism.
• Organized & Detailed: Manages multiple tasks efficiently in a fast-paced environment while maintaining accuracy.
• Team Player: Thrives in a team-oriented workplace, working effectively across departments to support company goals.
• Problem-solver: Tackles challenges proactively, resourcefully resolving customer and operational issues.
• Physically Active: Comfortable lifting up to 50 lbs. and staying active throughout the workday.

What We Offer Our Customer Service Representative:

• $20-24/hour, DOE
• Full-time hours, 45-50/week
• Paid Time Off
• Paid Holidays
• Retirement Plan
• On-the-job Training
• Company Apparel
• A family-owned, faith-based company that fosters a lighthearted, supportive work culture

To Apply

If you have experience in customer service, sales, or a related field and are passionate about supporting builders and contractors with high-quality building materials, please apply for our Customer Service Representative position. Submit your resume in Microsoft Word or PDF format through this job ad.

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REQUIREMENTS

• 1-3 years of customer service or related experience.
• Familiarity with building materials and construction is a plus
• Must have a high school diploma.