Lead Lending Solutions Specialist
- High School Diploma/GED required.
- Three to Five years of proactive sales experience required, with demonstrated experience meeting goals including via outbound or telemarketing calls and lead generation.
- Must be service-oriented with strong people skills to assess customer needs and respond to questions.
- Proven critical thinking and problem solving skills.
- Able to patiently communicate with customers and departments with diplomacy and tact.
- Excellent written and verbal communication skills including active listening.
- Proficient in a variety of computer applications
- Competent to work independently and in a team environment.
- Be flexible and able to adapt to changing priorities.
- Good organizational and time management skills. Duties:
- Make outbound calls to existing Dollar Bank customers to retain and expand their relationship with the bank to include new loan and credit card products.
- Assess customer needs through effective listening and questioning in order to recommend solutions including additional products and services.
- Handle inbound product related calls and show the consistent ability to upsell and maximize these inquiries.
- Consistently provides the highest level of customer service meeting quality standards when aiding new and existing customers within the markets we serve.
- Ensures the accuracy of the information provided to customers.
- Maintain proficient knowledge of Dollar Bank's products, services, regulations, policies, and procedures, participating in regular product and customer service training throughout employment.
- Recommend and open several types of retail accounts.
- Acts as a liaison with other departments in solving customer issues.
- Strive to meet established goals and establish loyal customer relationships.
- Achieves monthly goals which may include sales goals, CSAT, quality scores and call handling time.
- Adhere to Bank and department regulations, policies, and procedures in performing daily assignments and tasks.
Address 1
Liberty Commons BuildingAddress 2
2700 Liberty AvenueEmployment Status
Full-timeFLSA
ExemptSchedule Information
This position has a rotating schedule including weekday evenings and some Saturdays. The Customer Service Center is open Monday through Friday from 8:00am-8:00pm and Saturday from 9:00 am-3:00pm. Upon successfully completing the 90-day training period, this role has the option to work a rotating hybrid work schedule.Benefits Information
Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.
For more information, please visit
EEO Statement
Dollar Bank is an Equal Opportunity Employer.Minority/Female/Veteran/Disabled
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