Automotive Service Advisor
Are you passionate about cars and customer service? Do you thrive in a fast-paced, team-oriented environment? Jones Family of Dealerships is looking for a driven and personable Automotive Service Advisor to join our GM team in Lancaster, PA. As the face of our service department, you’ll be the trusted connection between our customers and technicians—delivering expert guidance, clear communication, and a top-tier service experience every time. What You’ll Do:
- Welcome and greet customers, ensuring a positive and friendly experience
- Listen to customer concerns and accurately document vehicle issues
- Provide recommendations and explanations on necessary repairs and maintenance
- Estimate costs and time required for repairs
- Coordinate with technicians to ensure timely completion of work
- Communicate with customers regarding updates and progress of their vehicle service
- Resolve customer complaints and issues, ensuring customer satisfaction
- Valid driver's license
- Prior experience as an automotive service advisor is preferred
- Strong knowledge of vehicles, including common issues and repair procedures
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills
- Attention to detail and accuracy in documentation
- Opportunities for career growth and advancement
- Competitive salary with bonus potential
- Healthcare benefits: medical, dental, & vision
- Health savings account
- 401(k) with company match
- Paid time off and holidays
- Company-paid life insurance
- Employee discount
- Referral program
- Uniforms & laundering provided
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