International Account Manager Customer Experience
The International Account Manager delivers exceptional customer support by managing key international accounts, coordinating cross‑functional teams, and ensuring accurate, on‑time delivery. This role handles product inquiries, orders, shipping details, and rush requests while promoting solutions that meet customer needs and drive sales. Cross‑training and special project opportunities included.
What You’ll Do:
- Serve as the primary point of contact for international customers, providing timely, professional support.
- Oversee order processing, confirmations, shipping coordination, and export/customs documentation.
- Partner with Operations, Production, Shipping, and the Strategic team to ensure accurate and on‑time deliveries.
- Support customers with product information, freight quotes, pricing verification, sample requests, and technical details.
- Monitor inventory levels and proactively resolve issues.
- Build strong, long‑term relationships using polished and culturally appropriate communication across global regions.
What You Bring:
- 5+ years of customer service or sales experience with emphasis on international support.
- Experience with customs, export compliance, and international shipping documentation.
- Strong attention to detail and the ability to manage multiple accounts independently.
- Proficiency in Microsoft Office; ERP/CRM experience (Epicor preferred).
- Excellent written and verbal communication skills across diverse regions and time zones.
- Experience in manufacturing, construction, flooring, plastics, or managing large/complex accounts is a plus.
Evolving materials for a changing worldCircularity isn’t just about reusing and recycling, it’s about empowering innovation and imagination. Together with our customers, we lead the effort in bringing new value to end-of-life materials through a 4-step circularity model. Driven by transformation and inspired by the versatility of rubber, Ecore is a rubber circularity company.
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