Inside Sales & Customer Care Representative

Job Description

Job Description

Description:

Inside Sales & Customer Care Representative

Reports to: Sales & Customer Care Manager

Job Type: Full-time

FLSA Classification: Exempt (Salary) or Non-Exempt (Hourly) – Based on experience and role assignment

Job Summary: As an Inside Sales & Customer Care Representative, you will play a key role in supporting both the customer experience and sales growth of the company. You will assist with inbound orders, resolve customer issues, build lasting relationships, and proactively engage with prospects and existing clients to promote products and services. This hybrid role requires a balance of exceptional customer service skills and a results-driven sales mindset. You will interact with customers across multiple channels (phone, email, chat, social media) and collaborate internally with sales, marketing, and operations teams to ensure a seamless and effective customer journey.

Essential Job Functions:

Inside Sales Responsibilities:

• Proactively generate leads via outbound calls, emails, and social media campaigns.
• Conduct sales presentations to prospects and communicate the value of product offerings.
• Manage and grow existing customer accounts to increase sales and encourage repeat business.
• Open new accounts and consistently meet or exceed sales targets and quotas.
• Maintain ongoing follow-up with prospects to move them through the sales funnel.
• Research market trends and customer needs to identify sales opportunities and stay competitive.
• Track all sales activity and maintain accurate records in the CRM system.
• Support trade shows and conventions as needed, including occasional out-of-state travel.

Customer Care Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, fax, and social media.
• Assist customers with order entry, tracking, returns, exchanges, and product availability.
• Resolve product or service issues by clarifying customer complaints and offering effective, friendly solutions.
• Accurately document all customer interactions and feedback in the CRM system.
• Provide detailed product/service information, including policies and promotions.
• Conduct follow-up communication to ensure satisfaction and successful resolution of concerns.
• Collaborate with internal departments (sales, marketing, accounts receivable, etc.) to resolve issues and deliver excellent service.

Requirements:

• Customer Service & Sales Experience: 1-3 years in customer-facing roles such as customer service, inside sales, or retail.
• Communication: Excellent verbal and written communication skills, with the ability to build rapport with customers quickly.
• Goal-Oriented: A strong drive to meet and exceed sales targets and quotas.
• Relationship Building: Ability to create long-lasting customer relationships.
• Technology Proficiency: Experience with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Self-Motivated: Ability to work independently, stay organized, and manage time effectively.
• Problem-Solving: Strong critical thinking skills and the ability to address customer needs and objections effectively.
• Education: High school diploma or equivalent required; Associate or Bachelor’s degree in business or related field preferred.

Preferred Qualifications:

• Product Knowledge: Familiarity with the company’s products and services or industry experience.
• Sales Training: Formal sales training or certification is a plus.
• Bilingual: Fluency in second language (Spanish) is a plus.

Physical Requirements/Demands:

• Must be able to be stationary (sit or stand) for durations of time
• Work is performed in an office environment and requires the ability to operate standard office equipment.
• If work is performed in a remote setting (home), must have a designated area for work to maintain focus and professionalism, and a stable internet connection.
• Must be able to travel (conventions, trade shows, potential customers) out of state for up to one week at a time.
• Must have the ability to lift and carry small parcels, packages, and other items, and to walk short distances.

Whitaker Corporation is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Whitaker Corporation will take steps to assure that people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Matt Reiner at 724-334-7000 ext 214.