Philadelphia VA TELEPHONE / SWITCHBOARD OPERATOR (3:00pm - 11:00PM)
Job Description
Job Description
Description:
Position Summary:
The Telephone/Switchboard Operator provides 24/7 telecommunications and emergency call support for a VA Medical Center and affiliated clinics. This position plays a critical role in patient care, safety, and emergency response operations.
Essential Duties and Responsibilities:
• Answer all incoming internal and external calls promptly and professionally
• Operate computerized switchboard and paging systems
• Route patient, staff, and public inquiries appropriately
• Respond to emergency calls, alarms, disaster codes, and 911 notifications
• Announce emergency codes using public address and paging systems
• Maintain call logs, incident records, and ward information
• Assist callers with placing outgoing calls
• Monitor alarm systems and emergency communication equipment
• Provide calm, professional service to distressed or difficult callers
• Use Microsoft Outlook, Word, and Excel for reporting
• Comply with HIPAA, VA policies, and security requirements
Required Qualifications:
• High school diploma or Associated Degree
• 1–2 years of call center or telephone operator experience
• Medical terminology knowledge preferred
• Strong communication and customer service skills
• Ability to pass background check and security clearance
• HIPAA and VA training required (provided)
Work Environment:
• On-site medical facility
• Rotating shifts; no permanent shift assignments
• VA-provided equipment
Recommended Jobs
Personal Care Assistant
AbaCares Services is looking for compassionate Caregivers for our client in Hummelstown, PA. The Caregiver will : * Provide personal hygiene assistance for our clients by attending to their basic n…
Assistant Controller / Accounting Manager
Assistant Controller / Accounting Manager Location: Malvern, PA (Hybrid: In-office Tuesday–Thursday, Remote Monday & Friday) Position Type: Direct Hire Salary Range: $120,000 – $145,000/year A…
Security - Philadelphia, PA
Rainbow USA is recognized as one of the fastest growing junior, kids, plus, and petite, specialty apparel retail chains and has grown to over 1,000 retail stores! We have multiple retail lines that pr…
Senior Consultant - MedTech Regulatory Implementation
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in histo…
Team Leader
Job Description Job Description Benefits/Perks Competitive Compensation Great Work Environment Career Advancement Opportunities Job Summary We are seeking a commercial cleaner to …
Airport Security Screener | Customer Service - No Experience Required
Explore Career Opportunities as a Transportation Security Officer (TSO) with TSA TSA is hiring Transportation Security Officers across the United States. TSOs are the face of the agency, the peopl…
Architectural Millwork Estimator
Job Description Job Description Beams Millwork Estimator Job Description Beam’s Millwork is seeking an Experienced Estimator to join their team! At Beam’s Millwork, nestl…
Talent Acquisition Specialist/Recruiter
Job Description Job Description Position : Talent Acquisition Specialist/Recruiter Location : Etters, PA Amphenol High Speed Products Group is the market leader for high speed, high band…
Remote - Licensed Practical Nurse - LPN - LVN - Day Shift
CareHarmony's Care Coordinators (LPN) (LVN) work comprehensively with providers to deliver value-based care management initiatives for their patients. CareHarmony is seeking an experienced Licensed …
Director of Capital Projects
Position Summary : The Director of Capital Projects (“Director”) serves as the Trust’s primary point person for capital projects, providing centralized oversight, coordination, and accountability…