Host

The Host is the first and last impression of 333 Belrose Bar & Grill. This role sets the tone for the guest experience by delivering a warm, polished, and professional welcome. The Host manages guest flow with precision, ensures seamless seating coordination, and supports overall front-of-house operations to create an exceptional dining experience from arrival to departure.

A successful Host demonstrates strong hospitality instincts, composure under pressure, attention to detail, and the ability to anticipate guest needs in a fast-paced environment.

Key Responsibilities

• Greet every guest promptly with a genuine smile and welcoming presence.

• Manage reservations, walk-ins, and waitlists to ensure efficient and strategic seating.

• Accurately quote and monitor wait times while keeping guests informed.

• Coordinate closely with servers, managers, and kitchen staff to balance sections and maintain steady service flow.

• Escort guests to their tables, present menus, and accommodate special seating requests when possible.

• Maintain a clean, organized, and visually appealing host stand and lobby area.

• Monitor table turnover and dining room pacing to optimize seating efficiency.

• Provide accurate information regarding menu offerings, specials, promotions, and restaurant policies.

• Address guest concerns professionally and escalate issues to management when appropriate.

• Assist with coat check, special events, large parties, and VIP accommodations as needed.

• Uphold Belrose standards of hospitality, appearance, cleanliness, and professionalism at all times.

Qualifications & Skills

• Previous experience in hospitality or customer service preferred.

• Strong communication and interpersonal skills.

• Ability to multitask and remain composed in high-volume situations.

• Excellent organizational skills and attention to detail.

• Familiarity with reservation and POS systems is a plus.

• Professional appearance and adherence to grooming standards.

• Availability to work evenings, weekends, and holidays.

• High school diploma or equivalent preferred.

Core Competencies

• Guest-focused mindset

• Team collaboration

• Time management

• Problem solving

• Professional presence

• Adaptability