Client Intake & Executive Support Manager

Giampolo Law Group

Remote | Full-Time

Join us and be the strategic hub of a nationally recognized, LGBTQ+–focused law firm where client experience and advocacy meet.

About Giampolo Law Group

Giampolo Law Group is a nationally recognized, purpose-driven law firm serving the LGBTQ+ community and its allies nationwide. Founded by Angela Giampolo, the firm blends high-level legal services with advocacy, education, and community engagement. We are known for our thoughtful legal strategy, clear communication, and a client experience rooted in dignity, inclusion, and trust.

About the Role

This role is the central nervous system of the firm.

The Client Intake & Executive Support Manager sits at the intersection of client experience, revenue protection, and executive operations. You are the first meaningful point of contact for prospective clients and the primary steward of the firm’s communications, intake decisions, and scheduling flow.

Your goal is to ensure that only qualified, aligned, and informed matters move forward, so that when the attorney meets with a prospective client, the conversation can begin with design and strategy — not selling or clarification. At the same time, you provide trusted executive support to ensure priorities move forward smoothly and nothing falls through the cracks.

This role requires judgment, confidence, discretion, and the ability to balance client-facing responsibilities with operational and executive-level support.

Key Responsibilities

Client Intake, Qualification & Conversion

• Serve as the first point of contact for new inquiries via email, phone, website, and third-party platforms
• Confidently communicate the firm’s services, scope, process, and value to prospective clients
• Conduct initial intake conversations to gather relevant information and assess fit
• Exercise judgment to vet, set, refer, or decline inquiries in alignment with firm standards
• Ensure scheduled meetings are purposeful and appropriate, protecting attorney time
• Maintain accurate and timely intake records in Lawmatics or related systems

Inbox, Communication & Executive Support

• Own and manage the firm’s primary inbox and assigned executive communications
• Resolve matters independently whenever possible and escalate only when attorney input is required
• Draft clear, professional responses and ensure consistent tone and follow-through
• Manage a complex calendar that includes legal matters, business operations, media, travel, and speaking engagements

Operations, Media & Workflow Support

• Coordinate media inquiries, speaking engagements, podcasts, and interviews
• Support scheduling, preparation, and follow-up for public-facing engagements
• Assist with travel, events, conferences, and operational logistics
• Support billing and invoicing processes, tracking payments and documentation as needed
• Maintain organized records, confidentiality, and adherence to firm systems and workflows

Requirements

• Paralegal or legal administrative background required
• 3+ years of experience in a legal assistant, executive assistant, intake, or operations-focused role
• Strong understanding of law firm intake, client communication, and case flow
• Excellent written communication skills and professional judgment
• Highly organized, detail-oriented, and comfortable managing competing priorities
• Ability to anticipate needs, make decisions, and take ownership
• Experience with Lawmatics or similar legal CRM systems is a plus
• Estate planning or related practice experience is helpful but not required

Benefits

Work Environment & Compensation

• Full-time, remote position
• Core availability during standard business hours
• Competitive salary, commensurate with experience:
• $60,000–$70,000 for solid, experienced legal intake / EA candidates
• Up to $80,000 for candidates with strong law firm intake judgment, CRM ownership, and executive support maturity
• Eligibility for incentive or performance-based bonuses
• Paid time off and holidays
• Health insurance (100% employee coverage)
• 401k plan
• Opportunity for salary growth as the firm expands and responsibilities increase.

How to Apply

Please submit your resume and a brief cover letter explaining why this role is a meaningful next step in your career. Candidates whose experience and values align with the role and firm culture will be contacted.