Floor Supervisor

Job Details

The Floor Manager plays a vital role in ensuring the smooth operation of our restaurant and cocktail bar, providing exceptional service to guests while managing the front-of-house team. This position requires strong leadership skills, a passion for hospitality, and a keen understanding of the food and beverage industry.

Key Responsibilities

1. Team Leadership and Management

   • Supervise and coordinate the activities of front-of-house staff, including servers, bartenders, and hosts.
   • Conduct regular training sessions to ensure staff are knowledgeable about the menu, cocktail preparation, and service standards.
   • Foster a positive work environment that encourages teamwork and high performance.

2. Guest Experience

   • Ensure all guests receive a warm welcome and exceptional service throughout their visit.
   • Address guest inquiries, concerns, and complaints promptly and professionally.
   • Monitor dining and bar areas to ensure cleanliness, ambiance, and overall guest satisfaction.

3. Operational Oversight

   • Assist in managing daily operations, including opening and closing procedures.
   • Collaborate with the kitchen and bar teams to ensure timely service and quality of food and beverages.
   • Monitor inventory levels and assist in ordering supplies when necessary.

4. Financial Management

   • Assist in achieving financial targets by monitoring labor costs, beverage costs, and overall profitability.
   • Prepare and maintain daily cash reports, ensuring accurate cash handling and deposits.
   • Implement and enforce policies related to pricing and promotions.

5. Health and Safety Compliance

   • Ensure compliance with health and safety regulations, including food safety and alcohol service laws.
   • Conduct regular inspections of the dining area and bar for cleanliness and organization.
   • Train staff on safety protocols and emergency procedures.

6. Event Planning and Execution

   • Assist in planning and executing special events, promotions, and themed nights to attract guests.
   • Collaborate with marketing teams to promote events through social media and other channels.

Qualifications

• Education: High school diploma or equivalent; degree in hospitality management or related field preferred.
• Experience: Minimum of [X years] in a supervisory role within a restaurant or bar environment.
• Skills:
  • Strong leadership and interpersonal skills.
  • Excellent communication and problem-solving abilities.
  • Proficiency in point-of-sale (POS) systems and reservation software.
  • Knowledge of cocktails, wines, and food pairings.

Working Conditions

• Hours: Must be flexible to work evenings, weekends, and holidays as required.
• Environment: Fast-paced, high-energy restaurant and bar setting.

Benefits

• Opportunities for professional development and career advancement.
• Employee discounts on food and beverages.