Operations Support Specialist
- Dispatching Assistance: Assist with daily dispatching activities, which may include taking customer calls, updating job statuses in the system, and communicating with technicians regarding schedule adjustments or job details
- System & Process Improvement: Assist with the implementation, data entry, and ongoing support for new service and maintenance software or operational systems, including user support as needed
- Logistical Coordination: Process incoming and outgoing parts orders, ensuring accurate record-keeping and communication with suppliers
- Safety & Compliance Support: Support the service department in maintaining digital records and documentation related to safety compliance and assist in maintaining organized digital files for department operations
- Administrative & Reporting Support
- High School Diploma or GED equivalent required
- Experience in an administrative, coordination, or office support role preferred
- Previous mechanical service or construction industry experience preferred
- Strong organizational skills and exceptional attention to detail
- Ability to follow instructions accurately, prioritize tasks, and work independently with minimal supervision
- Excellent verbal and written communication skills and a positive, helpful attitude
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
- Ability to handle confidential information with discretion
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