Desktop Support Technician

Job Description

Job Description

Desktop Support Technician - Temporary Six-Month Assignment with Potential to Go Full-time!

Position Summary

We are seeking a customer‑focused Desktop Support Technician to deliver hands‑on and remote Tier 1-2 technical support in a Microsoft 365-first environment. This role supports end users across Windows devices and Microsoft cloud services, with a strong focus on Outlook/Exchange Online, SharePoint/OneDrive, and modern endpoint management using Microsoft Intune and Windows Autopilot.

The ideal candidate thrives in a fast‑paced support environment, demonstrates excellent customer service skills. Candidates must be capable of independently managing their assigned workload while actively collaborating with the extended IT team as needed. This is a fully onsite role, requiring consistent punctuality, responsiveness, and presence to support end users effectively.

Key Responsibilities

End‑User Support

• Provide Tier 1-2 end‑user support in person, by phone, and remotely.

• Manage incidents and service requests through the ticketing system; prioritize, document, and escalate issues as appropriate.
• Deliver professional, customer‑focused support to users with varying technical skill levels.

Microsoft 365 Support

• Support Microsoft 365 applications and services, including:
  • Outlook/Exchange Online (profile issues, authentication, add‑ins, connectivity)

  • SharePoint/OneDrive (sync issues, permissions basics and troubleshooting)

  • Microsoft Teams (client and device‑level troubleshooting)

• Assist users with file access issues including SharePoint and Azure Files.

• Provide assistance where needed during our ongoing M365 transformation.

Device Provisioning & Endpoint Management

• Provision, configure, and deploy Windows devices using Windows Autopilot and Microsoft Intune.
• Enroll devices and apply configuration profiles, compliance policies, and applications.
• Assist with Autopilot registrations, device tagging, and troubleshooting provisioning failures.

• Package, deploy, and update applications; troubleshoot installation issues in Autopilot/Intune builds.

• IOS device support

Identity & Access Support

• Support user sign‑in experiences, including:
  • Windows Hello for Business
  • MFA‑related authentication issues
  • Basic account and access troubleshooting
• Work within defined escalation paths and security boundaries.

Workstation Lifecycle & Hardware Support

• Perform workstation lifecycle tasks, including:
  • Hardware setup (laptops, desktops, docks, monitors, printers)
  • Break/fix troubleshooting and repair coordination
  • Inventory tracking and lifecycle support planning (aging devices, stock levels)
• Coordinate replacements and manage asset movements as needed.

Documentation & Knowledge Management

• Create and update knowledge base articles and standardized PC setup documentation.
• Share repeatable procedures and best practices to improve consistency and reduce ticket volume.

Field & Jobsite Support

• Provide occasional support for jobsite or field office setups, including:
  • Network connectivity and peripheral troubleshooting
  • Conference room and AV support
  • Transporting IT equipment when required

Required Qualifications

• 3-5 years of experience in desktop support, help desk, or End User Computing (EUC) roles.

• Strong troubleshooting skills with:
  • Windows 10/11
  • Microsoft 365 Apps
  • Common endpoint hardware (laptops, docks, monitors, printers)
• Working knowledge of:
  • Microsoft 365, especially Outlook/Exchange Online and SharePoint/OneDrive
  • Microsoft Intune device enrollment, configuration, and application deployment basics
  • Windows Autopilot provisioning concepts and troubleshooting
• Excellent customer service, communication, and documentation skills.

• Ability to manage multiple tickets and tasks with strong follow‑through in a dynamic environment.

Education & Certifications

• Associate's degree or higher in an IT-related field (or equivalent work experience).
• Industry-related certifications preferred (e.g., CompTIA A+, Network+, Microsoft certifications, or similar).

Individuals with Disabilities: PJ Dick-Trumbull-The Lindy Group wants all interested and qualified candidates to be able to use the career site to review and apply for employment opportunities. If you have a disability and need an accommodation to access this site, please contact us for assistance at 412.807.2000 or email us at [email protected].

PJ Dick-Trumbull-The Lindy Group strives to create a diverse, safe, welcoming, and inclusive work environment in which all teams can excel.

We are an Equal Opportunity and VEVRAA Federal Contracting Employer and welcome all applications from a wide range of candidates, including covered veterans, minorities, females, and people with disabilities. Our policy is clear: We do not discriminate based on any characteristic protected by law.

To view our EEO policy, click here ; to view our Section 503 and VEVRAA Affirmative Action Policy, click here .

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