Unified Communications Solutions Lead

Job Details:

Unified Communications Solutions Lead
We are seeking a senior-level Unified Communications professional to lead the nationwide deployment of a new UCaaS platform across all U.S. offices. This individual will play a critical role in modernizing our communications environment and elevating the customer experience.

This position will partner directly with Cisco corporate teams and an external implementation vendor to deliver Webex Contact Center and Webex Customer Assist enterprise-wide, including AI Agent and AI Assistant capabilities. The role will drive rollout strategy, oversee implementation, and ensure successful adoption across the organization.

Key Responsibilities:

• Lead enterprise-wide rollout of a new UCaaS platform across all U.S. offices

• Collaborate with Cisco and third-party partners to deploy Webex Contact Center and Webex Customer Assist solutions

• Oversee AI-enabled features including virtual agents and agent assist functionality

• Manage vendor relationships throughout implementation and ongoing optimization

• Translate business needs into effective call flows and contact center configurations

• Build credibility with office leaders and end users to ensure strong adoption and trust

• Influence stakeholders across technical and non-technical teams

Qualifications:

• Direct hands-on experience implementing Webex Contact Center and Webex Customer Assist

• Proven experience managing vendors during large-scale UCaaS or contact center deployments

• Demonstrated ability to influence stakeholders and gain trust from end users

• Strong understanding of enterprise telecom and cloud communications environments

• Excellent communication, collaboration, and organizational skills

This is a high-impact role suited for a strategic, technically strong professional who can drive execution while building strong relationships across the business.

To apply, please submit your resume to [email protected]

Please add me on LinkedIn!

I look forward to connecting with you!

Boyd Kelly

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