Help Desk Analyst I
Job Description
Job Description
We are looking for a Help Desk Technician 1 to join our team in Paradise, Pennsylvania. This Contract-to-permanent position offers an excellent opportunity to provide technical support and assist users with troubleshooting hardware, software, and network issues. The ideal candidate will have a customer-focused approach, strong problem-solving skills, and a willingness to collaborate with team members to enhance service delivery.
Responsibilities:
• Diagnose and troubleshoot basic hardware, software, and network connectivity issues to ensure timely resolution.
• Document user issues and resolutions in the help desk ticketing system to maintain accurate records.
• Escalate complex technical problems to higher-level support teams when necessary.
• Set up, install, and configure computer systems, peripherals, and software for end users.
• Offer training and guidance to users on software applications and tools.
• Create and maintain a knowledge base of common technical issues and solutions for reference.
• High school diploma or equivalent; an associate’s degree or relevant certification is preferred.
• Previous experience in a help desk or technical support role (internship or 1+ years experience)
• Basic understanding of networking concepts, including TCP/IP, is a plus.
• Proficiency in Microsoft Office 365, Active Directory, and Microsoft Azure.
• Hands on experience and remote support.
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