Tier 2 IT Support Specialist (Hybrid) - 26-04120

Job Title: Tier 2 IT Support Specialist (Hybrid)

Location: Harrisburg, PA (Hybrid)

Duration: Contract

Schedule: Full-time (37.5 hours/week)

Position Summary

"Navitas Partners, LLC" is looking for a skilled Tier 2 IT Support Specialist to deliver advanced technical support across regional and central office environments. This role focuses on troubleshooting, system maintenance, and end-user support within a hybrid work model, ensuring reliable IT operations across a distributed user base.

Key Responsibilities

• Deliver Tier 2 support for desktops, laptops, printers, scanners, and enterprise applications
• Troubleshoot and resolve technical issues using remote support tools and methodologies
• Perform system imaging, configuration, deployment, and installation of hardware and software
• Support desktop migrations, upgrades, and asset lifecycle management
• Leverage tools such as SCCM, Active Directory, remote desktop, and PowerShell for issue resolution
• Administer user accounts, groups, mailboxes, and access controls
• Manage file shares, folder permissions, and network resources
• Document incidents, resolutions, and processes within a ticketing system
• Collaborate with cross-functional teams to ensure efficient service delivery
• Adhere to organizational IT security policies and best practices
• Effectively prioritize and manage multiple support requests while maintaining high service standards

Required Qualifications

• Proven experience with SCCM deployment and configuration
• Hands-on experience managing server folder permissions and shared resources
• Strong troubleshooting skills across hardware, software, and networking issues
• Experience with Active Directory administration
• Ability to work independently and handle multiple priorities

Preferred Qualifications

• Experience in public sector or large enterprise environments
• Familiarity with IT service management tools such as ServiceNow
• Basic PowerShell scripting experience

For more details reach at [email protected]

About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.