Tier 2 IT Support Specialist (Hybrid) - 26-04120
Job Title: Tier 2 IT Support Specialist (Hybrid)
Location: Harrisburg, PA (Hybrid)
Duration: Contract
Schedule: Full-time (37.5 hours/week)
Position Summary
"Navitas Partners, LLC" is looking for a skilled Tier 2 IT Support Specialist to deliver advanced technical support across regional and central office environments. This role focuses on troubleshooting, system maintenance, and end-user support within a hybrid work model, ensuring reliable IT operations across a distributed user base.
Key Responsibilities
- Deliver Tier 2 support for desktops, laptops, printers, scanners, and enterprise applications
- Troubleshoot and resolve technical issues using remote support tools and methodologies
- Perform system imaging, configuration, deployment, and installation of hardware and software
- Support desktop migrations, upgrades, and asset lifecycle management
- Leverage tools such as SCCM, Active Directory, remote desktop, and PowerShell for issue resolution
- Administer user accounts, groups, mailboxes, and access controls
- Manage file shares, folder permissions, and network resources
- Document incidents, resolutions, and processes within a ticketing system
- Collaborate with cross-functional teams to ensure efficient service delivery
- Adhere to organizational IT security policies and best practices
- Effectively prioritize and manage multiple support requests while maintaining high service standards
Required Qualifications
- Proven experience with SCCM deployment and configuration
- Hands-on experience managing server folder permissions and shared resources
- Strong troubleshooting skills across hardware, software, and networking issues
- Experience with Active Directory administration
- Ability to work independently and handle multiple priorities
Preferred Qualifications
- Experience in public sector or large enterprise environments
- Familiarity with IT service management tools such as ServiceNow
- Basic PowerShell scripting experience
For more details reach at [email protected]
About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
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