Hospital Business Office Assistant
Position Summary:
Performs necessary functions to support various areas within hospital business office. Primary duties include support for billing, accounts receivable, accounts payable, scheduling, and medical records.
The position’s primary functions include, but are not limited to, the following:
1. Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail, and database software in performing work assignments.
2. Assist with billing, researching, and calling on insurance claims and patient accounts receivable.
3. Assist with insurance verification, patient registration and related data entry and account set up.
4. Assist with entering and updating data, as well as monitoring, verifying, confirming, and distributing final schedules.
5. Assist with medical records and document management.
6. Assist with processing invoices and accounts payable.
7. Assures customer satisfaction by resolving inquiries via phone, walk-in patients, mail correspondence, and accurate account review.
8. Establishes and maintain good rapport and cooperative relationship with medical staff, co-workers, supervisors, outside physician offices, and others. Qualifications:
- Must possess good oral and written skills, must be able to communicate with hospital contacts both on the telephone and directly, and effectively communicate with all age groups, populations, and individuals within the hospital.
- Knowledge of medical/surgical terminology.
- Good planning and organizational skills.
- Ability to communicate effectively, both orally and in writing.
- Ability to work with a high degree of accuracy and attention to detail.
- Ability to work effectively with others.
- Normal patient care environment with little exposure to excessive noise, dust, and temperature changes.
- Demonstrated ability to handle multiple assignments and work independently with minimal supervision.
- High School Diploma (GED); some college education preferred
- Consistently seeks out continuing education activities relevant to practice areas. Attains initial and mandatory training as defined by hospital guidelines.
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