Help Desk/Hardware Tech

Job Description

Insight Global is seeking a highly customer-focused IT Support Specialist to join the IT department of a fast-paced law firm. This role is approximately 40% hands-on hardware support and 60% customer service, supporting attorneys and staff with day-to-day technology needs.

The ideal candidate is organized, personable, mechanically inclined, and thrives in a high-touch, professional environment. Customer service is the most important component of this role-you will be interacting with attorneys daily and ensuring their technology needs are handled efficiently and professionally.

Customer Support & Communication (Primary Focus - ~60%):

-Provide white-glove, in-person IT support to attorneys and staff

-Act as a primary point of contact for user requests, questions, and follow-ups

-Communicate clearly and professionally with attorneys regarding timelines, issues, and resolutions

-Proactively follow up to ensure issues are fully resolved and users are satisfied

-Maintain a strong service mindset in a fast-paced, deadline-driven legal environment

Technical & Hardware Support (~40%)

-Deploy, configure, and support new computers and equipment (each attorney selects their own device)

-Install and troubleshoot software, applications, and system issues

-Assist with password resets, access requests, and basic account administration

-Manage IT logistics, including equipment inventory, setup, breakdown, and re-deployment

-Handle frequent movement between offices/workstations to support users efficiently

-Troubleshoot "this isn't working-how do I fix it?" issues at the desk or on the floor

This role is on-site 5 days per week in the firm's Philadelphia office.

Compensation:

$20/hr to $25/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

-technical knowledge/background in IT (junior to mid)

-high level customer service delivery

-comfortable in a high paced environment