Operations Manager, Returns Logistics
- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience experience managing a team of 10+ employees
- Experience with process improvements (Lean Six Sigma and/or Kaizen)
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience using strong customer service, communication, and interpersonal skills
- Experience in exceeding quota and key performance metrics
- Bachelor's degree in Engineering, Operations, Supply Chain/Logistics, or a related field
- Experience in manufacturing, process, or industrial engineering
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