Claims client executive

At AIG, we are reimagining the way we help customers to manage risk. Join us as Programs Claims Client Executive to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

The Programs Claims Client Executive is the key enabler to promoting AIG Claims as a competitive differentiator by providing local resolution of complex claims issues and offering clients and brokers access to claims senior management within the Programs and Captives spaces. The position will partner closely with AIG Programs and Captives production staff and their clients, TPAs and AIG Claims staff to bring in new business and renew existing.

• Establish and enhance claims relationships with program and captive customers and insureds through pre-bind, onboarding and in-force servicing.
• Facilitate resolution of significant claims issues across all lines of business that are escalated to underwriting management.
• Participate in Programs and Captives senior leadership meetings, coordinate connections between underwriting and AIG Claims, and provide input and deliver on strategic goals for business partners.
• Manage relationships across multiple constituencies in the claims process including internal and external business production staff, TPAs, AIG Claims, and multiple AIG functional areas.

What you’ll need to succeed

• A strong understanding of commercial insurance process, exceptional customer service and communication skills.
• A proven track record of technical claims skills and influence management of non-direct reports..
• Strong, rational decision-making capability and ability to work with colleagues at all levels.
• Bachelor’s degree or equivalent experience; a Juris Doctor is a plus.

Ready to make a bigger impact? We look forward to reviewing your application.

#LI-SR1 #claimsprofessionals #InsuranceJobs #InsuranceCareers

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

AIG reserves the right to conduct a criminal background check, tailored to the requirements of a job, after a conditional employment offer is made. Unless otherwise required by law, AIG does not automatically exclude any applicant with a criminal conviction for a job or class or jobs. For more information about Philadelphia law specifically, copy and paste the following link within your browser:

Functional Area:

CL - Claims

AIG Claims, Inc.