Ford Service Manager - Mount Pocono

Job Description

Job Description

Ray Price Cars is growing! We've been in business for over 100 years, and we represent 10 brands in 2 locations. We're looking for a Service Manager for our Ford location in Mount Pocono.

What We Offer:

• New facilities

• 100% employer-paid medical insurance

• Dental and vision insurance

• Paid vacation/sick time

• 401(k) plan eligibility and employer match

• Paid training and development

• Career growth opportunities

• Flexible spending account

• Long/short term Disability

• Life, Cancer, and Accident Insurance

• Employee and OEM discounts

What You’ll Do:

• Forecast goals and objectives for the department and strives to meet them.

• Hire, train, motivate, counsel, and monitor the performance of all service department staff.

• Maintain reporting systems required by general management and the factory.

• Attend managers meetings.

• Monitor and control the performance of the department using appropriate reports, tracking systems, and surveys.

• Strive for harmony and teamwork within the department and with all other departments.

• Develop and implement a marketing plan which promotes new and repeat business.

• Understand, keeps abreast of, and complies with federal, state, and local regulations that effect the service operations, such as hazardous waste disposal, OSHA, Right-To-Know, etc.

• Understand and ensure compliance with manufacturer warranty and policy procedures.

• Account for all documents; ensures that none are issuing and all are processed correctly.

• Hold weekly department meetings.

• Direct and schedule the activities of all department employees.

• Facilitate and/or conducts technical training and sends employees to appropriate training schools.

• Monitor technicians’ daily productivity reports and corresponding payroll records.

• Monitors and follows up on parts orders with the Parts Manager to ensure availability.

• Initial all repair orders before submitting them to the warranty department, monitoring for sales and hours relatives to expectations.

• Establish and maintain good working relationships with customers to encourage repeat and referral business.

• Inform repair technicians of time allowances on each repair order.

• Maintain high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

• Keep abreast of new equipment and tolls available and recommends purchase.

• Ensure that the work areas and customer waiting area are kept clean.

• Establish and maintain a good working relationship with vocational technical schools to enhance personnel recruitment activities.

• Maintain safe work environment.

• Maintain professional appearance.

What You’ll Need

• Strong technical knowledge acquired through education or training at a college or trade school.

• Extensive practical experience in vehicle servicing and repairs

• Extensive practical experience supervising technicians

• Top customer service required

• Previous experience as a service advisor or technician is important.

Job Type: Full-time