Program Coordinator

Job Description

Job Description

The Integrated Care Coordinator reports to the CEO. The Integrated Care Coordinator plays a pivotal role in ensuring the health, wellness, and quality of care for individuals served by Genesis Community Homes. This multifaceted position oversees medical management, supervises team operations, and leads staff training and development. This person provides direct oversight of all individuals’ medical appointments and updates or changes to medication. Oversight ensures that the doctor’s recommendations/updates are being followed, including specialists and psychiatrists. The Integrated Care Coordinator is a hands-on leader that collaborates with supervisors to update and train the staff, fosters a collaborative environment, implements best practices, and ensures regulatory compliance, as well as maintains medication administration certification with annual audits and observations. This person keeps supervisors and staff up to date on their CPR certification. The coordinator works with the supervisors to annually rate individuals served by Genesis using the Health Risk Screening Tool (HRST). With a strong focus on communication, organization, and problem-solving, this role is key to maintaining high standards of service and support across the agency. The Integrated Care Coordinator is a team leader, adopts a hands-on approach, and accepts input from team members. They must be exceptionally well organized and dependable. They should be able to create and train new systems that promote best practices after verifying with the CEO. They will ensure that quality care is delivered to each individual while working collaboratively with agencies, families, and Support Coordinators.

Key Responsibilities

MEDICAL/MEDICATION

o Coordinate and track medical appointments for all individuals served. Actively participate in the admissions process by reviewing medical records of referrals and ensuring documentation is complete.

o Attend ISP meetings, providing accurate medical updates. Complete and maintain annual Lifetime Medical reports for each individual served by the program.

o Audit and manage medication administration records (MARs); maintain an up-to-date list of medications for all individuals served.

o Serve as the primary liaison to designated pharmacies and identify new providers as necessary.

• Ensure timely updates to the Health Risk Screening Tool (HRST).

STAFF TRAINING AND DEVELOPMENT

o Conduct and certify Medication Administration training for all staff, including annual observations and audits.

o Serve as the agency’s CPR Instructor, facilitating initial and refresher courses.

o Organize regular team meetings to reinforce adherence to regulatory guidelines.

o Partner with HR to ensure completion of eBadge courses in compliance with PBC.

o Design or recommend healthcare-related training that promotes independence in individuals we serve and strengthens individual and staff capabilities, in compliance with PBC.

PROGRAM MANAGEMENT AND ORGANIZATIONAL LEADERSHIP

• Demonstrate comprehensive knowledge of 6400 Regulations.
• Provide supportive supervision and performance coaching to Residential Supervisors.
• Act as the backup for EIM and serve as a Certified Investigator and lead for incident management.
• Collaborate with the Program Specialist to enhance service delivery.
• Ensure therapeutic living environments are properly maintained, including resources like food and supplies.
• Maintain organized medical records (physical binders and digital files).
• Implement and manage systems that promote operational excellence through regular program audits.

Qualifications and Competencies

· Strong knowledge of ODP Regulations and requirements, especially 6400 regulations.

· Proficient in Microsoft Office Suite, MS Teams, Email, HCSIS.

· Outstanding communication and organizational abilities.

· Proven skills in critical thinking and problem-solving.

· Leadership grounded in collaboration and respect.

· Demonstrated ability to work independently and proactively.

· Flexible in meeting dynamic needs, including availability during evenings and weekends.

· Professional demeanor when engaging with individuals, families, staff, and the broader community.

· Valid driver’s license required.

· Completion of a minimum of 12 hours of annual Human Services training per ODP and Genesis Community Homes standards.

· Ongoing participation in internal and external professional development opportunities.

Job Specifications

Education/Experience:

Bachelor’s degree in Social Work, Human Services, or a related field, with four (4) years of experience working with populations such as the Intellectually Disabled, individuals with mental health diagnoses, and/or TBI, plus two (2) years of management experience.

Associate’s Degree in Social Work, Human Services, or a related field, along with six (6) years of experience working with populations such as the Intellectually Disabled, those with mental health diagnoses, and/or TBI, plus two (4) years of management experience.