Dispatcher

Job Description

Job Description

We are looking for a dedicated Dispatcher to join our team on a contract - permanent basis in Warrendale, Pennsylvania. This role is vital in managing the daily operations of fire protection services, ensuring seamless coordination between technicians, customers, and internal teams. If you thrive in a fast-paced environment and excel at organization and communication, this position offers the opportunity to make a meaningful impact. This is a fully on-site position Monday -Friday 7AM - 4PM. Pay range $20 - $25/hr.

Responsibilities:

• Schedule and assign fire protection technicians for inspections, service calls, repairs, and system upgrades.

• Develop and manage technician schedules to optimize labor efficiency while meeting customer commitments.

• Coordinate recurring inspection schedules in alignment with service contracts and compliance standards.

• Plan and adjust technician routes to minimize travel time and enhance productivity.

• Respond promptly to emergency service requests and adapt schedules based on technician availability, weather conditions, or customer needs.

• Communicate job details, site information, and scope changes to technicians prior to dispatch.

• Maintain accurate service records, customer details, job documentation, and purchase order requirements.

• Monitor and report scheduling discrepancies, ensuring timely completion of service work.

• Assist with job closeouts, documentation preparation, and billing processes.

• Support project managers and service teams with scheduling coordination and administrative tasks.

• Previous experience in dispatching or scheduling within industries such as fire protection, alarm systems, electrical, or service contracting preferred.

• Proven ability to coordinate field technicians in a multi-location service environment.

• Proficiency in service management software, dispatch boards, or inspection reporting systems.

• Strong communication and customer service skills, with the ability to handle high-pressure situations.

• Competence in logistics coordination and computer-aided dispatch systems.

• Detail-oriented and organized, with excellent time management abilities.