Client Service Associate
We are looking for a critical thinker and proactive Client Service Associate in our Allentown, PA office that shares our dedication to quality and our genuine concern for the comfort and dignity of our clients. Position Types Available: Full-Time, In Office
Client Service Associate responsibilities include:
- Coordinates and schedules referrals for new and existing home care services.
- Provides continuity of care in coordinating referrals.
- Communicates to each caregiver all pertinent information regarding client care.
- Keeps caregiver calendars and client information accurate and current.
- Communicates to the departmental Director all pertinent information regarding client/caregiver issues.
- Routinely interact with personnel such as clients, family members, and care managers to facilitate home care services.
- Exhibit an eagerness to work in a team-based environment, while taking independent responsibility for all referrals received.
- Accept changes in duties or new assignments with a positive attitude in a fast-paced environment.
- Work with a sense of urgency while maintaining a high level of detail.
- Use language that consistently reflects a thorough understanding of the home care industry.
- High School Diploma or GED required; college degree is preferred.
- Previous experience in recruiting, scheduling, or sales preferred.
- Strong computer skills with proficient knowledge of Microsoft Word, Outlook, and Excel required.
- Must possess strong interpersonal and customer service skills.
- Must be able to solve complex problems and function effectively in a fast-paced work environment.
- Ability to read, write and communicate in English.
- Bilingual (Spanish/English) preferred.
- A supportive and collaborative work environment.
- Opportunity to Join a Rapidly Growing, Fast-Paced Organization!
- Comprehensive benefits package, including health, dental, and vision insurance.
- Generous Paid Time Off
- 401K
- A chance to make a meaningful impact in the lives of children and families.
- Full-Time, In Office: $50,000.00
- Quaterly bonuses
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