Customer Service Representative
Key Responsibilities:
- Conduct outbound welcome calls to newly enrolled members
- Provide step-by-step guidance through account setup and platform features
- Respond to inbound inquiries related to onboarding, app usage, and general support
- Troubleshoot common technical or access issues
- Accurately document member interactions in tracking systems
- Identify and escalate complex issues as needed
- Collaborate with internal teams to provide feedback on member experience improvements
Qualifications:
- 2+ years in a call center, customer support, and healthcare service role
- Excellent verbal and written communication skills
- Comfortable using mobile apps and digital tools
- Empathetic, patient, and solutions-oriented
- Experience in healthcare, wellness, or digital health is a plus
- Bilingual (Spanish/English) strongly preferred
Contract Details:
- Staff Augmentation through a trusted talent partner
- Full-time, 40 hours per week
- Opportunity for contract-to-hire depending on performance and ongoing business need
Recommended Jobs
Engineering Specialist II
Advises, plans, develops, and designs District engineering/operational plans to optimize efficiencies in business objectives. Leverages operational knowledge of various facilities, their specific eng…
Travel Registered Nurse L&D Job
Job Overview TLC Nursing Associates, Inc. is seeking a compassionate and experienced Registered Nurse (RN) – Labor & Delivery (L&D) for travel assignments . This role involves providing speci…
Caseworker 2 Bilingual (Children, Youth, and Families) - Easton, PA
Job Description On behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. We are assisting our partnering company, listed below, with this position. It is open to Veterans, Transition…
Plumber
Apply to this opportunity here: All applications will be accepted from 3/2/2026 to 3/29/2026. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment,…
School Speech Language Pathologist (Contract)
As part of our mission to bring out the best in our children, we have partnered with our clients to find amazing Speech Language Pathologists to take on full-time or part-time caseloads and provide…
City Manager, New York City - Velocity Black (Remote)
City Manager, New York City - Velocity Black (Remote) Do you have unique knowledge and passion for all things NYC? Do you love establishing strategic partnerships with restaurants, members only …
Creative Arts Therapists | Kardon Center for Arts Therapy
Founded in 1908, Settlement Music School, a non-profit organization, is one of the largest community schools of the arts in the United States serving children and adults of all ages at five branches i…
Fleet & Equipment Mechanic
Experienced Mechanic – Join the Wolfe House Movers Team Wolfe House Movers is looking for an experienced, hands-on mechanic to join our team at our Bernville, PA facility. For over 40 years, Wolfe…
Business Development Coordinator
Business Development Coordinator | Remote | Leadership Development Are you a results-driven professional ready for an opportunity that rewards performance, offers full flexibility, and accelerates y…