Customer Service Representative
Key Responsibilities:
- Conduct outbound welcome calls to newly enrolled members
- Provide step-by-step guidance through account setup and platform features
- Respond to inbound inquiries related to onboarding, app usage, and general support
- Troubleshoot common technical or access issues
- Accurately document member interactions in tracking systems
- Identify and escalate complex issues as needed
- Collaborate with internal teams to provide feedback on member experience improvements
Qualifications:
- 1+ years in a call center, customer support, or healthcare service role
- Excellent verbal and written communication skills
- Comfortable using mobile apps and digital tools
- Empathetic, patient, and solutions-oriented
- Experience in healthcare, wellness, or digital health is a plus
- Bilingual (Spanish/English) strongly preferred
Contract Details:
- Staff Augmentation through a trusted talent partner
- Full-time, 40 hours per week
- Opportunity for contract-to-hire depending on performance and ongoing business need
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