Field Service Technician

Job Title: Field Service Technician

Industry: Manufacturing / Industrial Equipment

Location (city, state): East Pittsburgh Area, PA

Compensation: $38.94 per hour + eligible for overtime

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Work Schedule: Full-time; significant travel required (up to 80%)

About Our Client:

Addison Group is partnering with our client, a global manufacturing organization, to hire a Field Service Technician. This position is based out of the Pittsburgh area and supports customers across various locations. The role is ideal for a technically skilled professional who enjoys hands-on work, problem-solving, and travel.

Job Description:

Our client is seeking a Field Service Technician to provide installation, repair, and ongoing maintenance support for specialized industrial equipment. This individual will serve as a technical resource for customers, ensuring machinery operates efficiently and issues are resolved quickly. When not traveling, the technician may assist with equipment assembly and internal projects at the local facility.

Qualifications:

• Associate degree or technical training in Electrical, Mechanical, or related field preferred; or 3+ years of relevant field service or industrial maintenance experience
• Experience troubleshooting mechanical, electrical, hydraulic, and pneumatic systems
• Working knowledge of control systems; PLC experience is a plus
• Proficient in using precision measuring and diagnostic tools (e.g., micrometers, calipers, digital multimeters, oscilloscopes)
• Ability to interpret blueprints, mechanical drawings, and electrical schematics
• Strong written and verbal communication skills
• Ability to manage travel demands (up to 80%)

Key Responsibilities:

• Coordinate and perform on-site service visits including equipment installation, diagnostics, repair, and preventive maintenance
• Respond promptly to customer technical questions and service requests
• Identify root causes of equipment malfunctions and implement corrective solutions
• Determine required materials or replacement parts and facilitate ordering as needed
• Document all service activities, parts usage, and expenses accurately
• Maintain detailed records of service calls and updates within the company tracking system
• Communicate customer feedback, technical concerns, and potential sales opportunities to internal departments
• Follow up with customers regarding replacement parts or tooling needs
• Support internal machine assembly efforts when not deployed to customer sites

Perks:

• Competitive hourly rate with overtime eligibility
• Opportunity to work with advanced industrial equipment
• High level of autonomy in a customer-facing technical role
• Exposure to diverse projects and customer environments
• Contract opportunity with strong professional growth potential

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 005-009