Facilities & Maintenance Manager

Job Description

Job Description

Reach Logistics is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations. Check out our parent company's website:

Our continued growth includes the launch of a new automated distribution center in Bethlehem, PA, designed to support advanced fulfillment and reverse logistics capabilities. This site integrates automated sortation, warehouse execution systems, and specialized handling requirements for brand partners operating under evolving regulatory and CGMP frameworks.

We are seeking an experienced Facilities & Maintenance Manager to lead all aspects of infrastructure, automation reliability, and regulatory readiness for the site.

This is a highly visible leadership role responsible for ensuring the building, equipment, and maintenance organization scale with the rapid growth of the business.

Position Overview:

The Facilities & Maintenance Manager is the senior technical leader responsible for all facility infrastructure, automated material handling equipment, and maintenance operations within the Bethlehem distribution center.

This role oversees the reliability and performance of critical systems including:

• Automated conveyor and sortation equipment
• Electrical distribution and building utilities
• Dock and material handling infrastructure
• Fire protection and life safety systems
• Powered industrial truck programs
• Preventive and predictive maintenance programs
• CGMP-aligned facility and equipment standards

The position leads a team of maintenance technicians while working closely with operations leadership, engineering partners, contractors, landlords, and regulatory stakeholders.

This individual must thrive in a high-growth launch environment, combining hands-on troubleshooting with long-term systems development, asset management, and compliance leadership.

What will I need to thrive in this role?

• 10+ years of industrial maintenance or facilities leadership experience
• 3-5 years of direct management experience
• Demonstrated hands-on electrical and mechanical maintenance experience in an industrial or warehouse environment
• Experience negotiating and purchasing items and equipment as needed
• Confident in their own ability to learn new skills (such as Controls Systems advanced troubleshooting) to achieve optimal reliability and overall equipment effectiveness (OEE), experience establishing and managing OEE in e-commerce distribution is a bonus)
• Experience actively managing controls specialists is also a bonus
• High standards for team development and accountability, to include formal documentation and promoting technicians to higher levels as/when needed with apprenticeship-like mentoring
• Proficient in Microsoft Excel/Google Sheets
• Ability to engage employees with a welcoming, positive, constructive approach in all circumstances

Key Responsibilities:

Facility Infrastructure & Base Building

• Own the reliability and safe operation of all base building systems including electrical distribution, lighting, HVAC, compressed air, fire protection, alarms, and structural components.
• Serve as the primary liaison with landlords, utilities, fire authorities, and inspectors regarding building systems and life safety infrastructure.
• Maintain full compliance with OSHA, NFPA, and local code requirements.

Automation & Equipment Reliability

• Lead maintenance strategy and uptime for all automated material handling equipment including conveyors, sortation systems, scanning equipment, and related controls.
• Coordinate with automation integrators and vendors for commissioning support, diagnostics, upgrades, and technical escalations.
• Drive continuous improvement in system reliability, root cause analysis, and overall equipment effectiveness (OEE).

Maintenance Program Development
Build and manage a comprehensive maintenance program including:

• Preventive maintenance scheduling
• Predictive maintenance strategies
• Spare parts inventory and critical spares planning
• Equipment lifecycle management
• Implement and optimize a Computerized Maintenance Management System (CMMS) to track work orders, labor allocation, and equipment history.

Regulatory & CGMP Readiness

• Ensure the facility maintains a state of inspection readiness for customer, regulatory, and third-party audits.
• Establish and maintain documentation, procedures, and maintenance records that align with current Good Manufacturing Practices (CGMP) and brand compliance requirements.
• Partner with operations and quality teams to implement facility controls that protect product integrity.

Team Leadership

• Recruit, train, and develop a team of maintenance technicians to support multi-shift warehouse operations.
• Establish a strong safety culture emphasizing lock-out/tag-out (LOTO), hazard prevention, and safe maintenance practices.
• Provide coaching, performance management, and technical development for maintenance staff

Vendor & Contractor Management

• Manage relationships with equipment vendors, service providers, and contractors supporting facility systems.
• Oversee preventative service agreements and break/fix dispatches.
• Negotiate equipment purchases, service contracts, and parts procurement.

Budget & Asset Management

• Manage maintenance department operating budgets including labor, service contracts, and spare parts.
• Assist in capital planning for infrastructure upgrades and equipment expansion.
• Track and report maintenance performance metrics and reliability improvements.

Work Schedule

Monday – Friday

Typical hours: 7:00 AM – 4:00 PM

The Facilities & Maintenance Manager must maintain schedule flexibility to support:

• equipment downtime windows
• commissioning or system upgrades
• emergency maintenance response when required

What does success look like in the first 30, 60, 90 days?

• First 30 days: Build strong relationships with Operations, landlords, general contractors, and vendors while learning the facility layout, automation systems, and utilities. Assess current maintenance processes, safety practices, team capabilities, and compliance gaps, and address any immediate facility or equipment issues to stabilize operations.
• First 60 days: Implement core SOPs, preventive maintenance programs, CMMS workflows, and safety processes to bring structure to maintenance operations. Begin recruiting and interviewing new technicians to build out the team while partnering cross-functionally to execute facility projects and improve reliability
• By 90 days: Drive measurable improvements in uptime, response times, and safety performance while optimizing vendor partnerships and cost controls. Fully own site maintenance operations and continue to create a scalable roadmap to support future site

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team
• Video interview with the hiring manager
• Topgrading Interview
• Professional reference checks
• Executive review
• Offer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.